Summary
Overview
Work History
Education
Certification
Profile And Skills
National Service
Industrial Attachment
Hometown
Personal Information
Awards
Extracurricular Activities
References
Languages
Timeline
Generic

KAWSARA ABDULAI

Accra

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Cash Officer

  • Opening and checking of vault cash with operations manager every morning
  • Ensure that the branch is fully funded and within limit to meet customer requests
  • Tilling out cash to tellers
  • Debiting of tellers working fund in the system
  • Ensuring that tellers are ready and good setup before the banking hall is opened
  • Authorization of transactions above tellers limit
  • Confirmation of cheques from account holders before authorizing tellers to make payments
  • Ensuring that customers are delighted
  • Checking and receiving of cash from tellers at close of business
  • Adding cash from tellers to vault cash and balancing of vault cash
  • Ensuring that the closing balances of tellers in the system is equal to the physical cash they have in their till boxes
  • Reconciliation and management of ATM
  • Conduct integrity test on tellers.

Customer Service Officer

  • Interacting with customers to provide them with information regarding products and services
  • Dealing and resolving customer complaints
  • Reviewing customer account details to ensure compliance and opening of account
  • Cross Selling of the company’s products and services such as savings, business and loan accounts, telephone banking and internet services to both walk-in and existing customers
  • Identifying customer needs and providing the necessary account updates.

Funds Transfer

  • Preparation of bankers draft for customers
  • Processing of cheques for clearing
  • Processing of salaries for staffs of organizations
  • Booking of investment products for customers
  • Booking of overdraft facilities for customers
  • Booking of standing instructions for customers
  • Processing of expense documents
  • Preparation of monthly proof on office accounts
  • Booking of loans for customers.

Tellering and Cash Management

  • Receiving of cash and cheques deposits from customers
  • Payments of cash to customers
  • Withdrawals and deposits of cash at Bank of Ghana specie and management of cash level of branches
  • Managing and defining of cash utilization and ensure excess cash is managed as per the bank procedure and policies
  • Making of call over
  • Making of referrals to line managers
  • Purchase and sale of foreign currencies
  • Making of internal funds transfer
  • Cross selling of bank’s products
  • Preparation of teller proof to cash officer
  • Payments of cash on international transfers
  • Filling and debiting of ATM
  • Reconciliation of ATM.

Relationship Officer

UNITED BANK FOR AFRICA (UBA)
08.2022
  • Drive the implementation of the SME Segment strategy in line with the overall Retail Banking Strategy for the Business Office
  • Ensure achievement of profitability targets through revenue maximization and prudent cost management in the Business Office
  • Drive sustainable growth and acquisition of new customers for SME Banking through development and maintenance of quality products, propositions and solutions pertinent to the segment
  • Build and maintain productive and strategic relations with stakeholders to drive the development and delivery of business solutions and revenue growth for the SME Segment
  • Ensure strong cross-selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the Bank
  • Responsible for both account opening and generating Risk Assets for registered businesses
  • Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty
  • Significantly contribute to deposit mobilization
  • Drive the reactivation of inactive and dormant accounts
  • Perform other tasks as assigned by Line Manager.

Team lead, Branch support

09.2021 - 08.2022
  • Responsible for Management of operations support system for the bank
  • Manage and provide end to end support on the bank’s ecash wallet such as MTN MOMO, VODACASH, ZEEPAY, and GHANAPAY transactions to branches
  • Process settlement for Africash and Unity link and provide backend support with all UBA subsidiaries on Africash related issues
  • Management of the bank’s cheques requisition with vendors and ensuring that books are delivered on time
  • Preparation of monthly PSB, SSNIT AND Africash report to Bank of Ghana
  • Preparation of quarterly clean notes report to Bank of Ghana
  • Preparation and update of the bank’s authorized signatories.

Operations Manager

05.2007 - 08.2022
  • Ensure quality customer service delivery through the provision of efficient and effective branch operation, while ensuring conformity with the bank’s laid down procedure/processes and regular guidelines
  • Provide overall leadership/direction at the branch level and continually enhance team performance to delight customers through excellent experience
  • Responsible for the Overall Management of Operational risk issues that arise in daily activities at the branch level
  • Ensure effective/efficient implementation of bank-wide policies with respect to branch operations
  • Supervise activities of operations staff to ensure timely and efficient service delivery to customers
  • Ensure proper documentation for all transactions and authorize transactions within approval limits
  • Ensure that branch ATMs are functional at all times and faults are escalated and resolved time on time
  • Ensure maintenance of appropriate confidentiality and security of customer’s information and safety of bank branch assets
  • Perform other duties as assigned by the head of operations.

Education

BSc. Management Studies -

GHANA TELECOM UNIVERSITY
05.2019

Post Graduate Diploma in Business Administration -

G.I.M.P.A
12.2014

H.N.D Marketing -

ACCRA POLYTECHNIC
01.2006

S.S.C.E Certificate -

ACHIMOTA SCHOOL
01.2000

B.E.C.E Certificate -

NEW ROYAL INTERNATIONAL SCHOOL
01.1997

Certification

  • Structuring Documentary Credits (2023)
  • Fraud and Other financial crimes (2022)

Profile And Skills

Focused team lead with over sixteen years of experience and adept at customer service management, relationship management, marketing and sale of the bank’s products, good interpersonal skills with both internal and external stakeholders.Excellent customer service disposition, ability to work under pressure and paying attention to details.

National Service

Coca Cola Bottling Company Ghana, employed by the Peace Foundation for Human Development, Prospecting of new customers for company Identifying customers who need company assets. Cross selling of company products. Analysis of product performance in the market. Sending of weekly reports to supervisors. Identification of customers problems and suggest solutions to the supervisors.

Industrial Attachment

  • Computer Information System (CIS), As a marketing assistant in charge of service desk. Gathering of information from IT representatives Imputing of all information brought by the IT representatives from the field Sending of daily and weekly report to the executive director as well as the marketing manager.
  • INTERCOMPROGRAMMING AND MANUFACTURING, Direct sale representative Prospecting of clients for the company Introducing company products to clients and marketing it accordingly. Submitting of weekly returns to the marketing manager.

Hometown

Yendi

Personal Information

  • Place of Birth: Accra
  • Date of Birth: 08/17/83
  • Gender: Female
  • Nationality: Ghanaian
  • Marital Status: Married
  • Religion: Islam
  • Home town : Yendi
  • Language : English, Twi, Ga, and Hausa

Awards

Best customer service staff at branch for 2014 financial year.

Extracurricular Activities

Member of Head of States award scheme, Achimota School Secretary, Art Club, Achimota School. Member of Students in Free Enterprise (SIFE). Part of the presentation team that attained the SPIRIT OF SIFE award at 2005 national competition. President of SIFE (2006), Accra Polytechnic Organized a market seminar in collaboration with Procredit, Madina branch Enterprise Insurance with a remarkable impact. Organized a market seminar in collaboration with Done Well Insurance and Procredit, Tudu Branch. Organized IT software training for students of Accra Polytechnic by IPMC. Presented for my team at the 2006 SIFE National competition with a 2nd Runner up position. Organized a joint project with SIFE Nottingham University on computer training for students and entrepreneurship in beekeeping for unemployed youth in Agomeda.

References

Available upon request.

Languages

English
Advanced (C1)

Timeline

Relationship Officer

UNITED BANK FOR AFRICA (UBA)
08.2022

Team lead, Branch support

09.2021 - 08.2022

Operations Manager

05.2007 - 08.2022

Cash Officer

Customer Service Officer

Funds Transfer

Tellering and Cash Management

BSc. Management Studies -

GHANA TELECOM UNIVERSITY

Post Graduate Diploma in Business Administration -

G.I.M.P.A

H.N.D Marketing -

ACCRA POLYTECHNIC

S.S.C.E Certificate -

ACHIMOTA SCHOOL

B.E.C.E Certificate -

NEW ROYAL INTERNATIONAL SCHOOL

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KAWSARA ABDULAI