Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kathryn Cudjoe

Accea

Summary

With over 11 years as a Corporate Account Manager in the FMCG,Banking and Financial services industry, I have nurtured a successful career centered around client relationship management and custom solutions development. Uniquely positioned to enhance client experiences through strategic planning and technology education, my efforts have led to significant portfolio growth and improved operational efficiencies.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Corporate Account Manager

Telecel Ghana
04.2024 - Current
  • Managed a portfolio of 50+ high-value clients, effectively resolving complex inquiries and enhancing client satisfaction levels.
  • Successfully pioneered a client education program on self-service tools, leading to a 25% increase in portal usage among clients.
  • Administered risk mitigation strategies for client transactions, ensuring a 99% compliance rate with internal policies and SLAs.
  • Coordinated with global service teams and various client departments to tailor and implement streamlined banking solutions.
  • Implemented operational improvements, resulting in a 15% efficiency gain in the client service delivery process.

Corporate Account Manager ( Financial Sector )

Vodafone Ghana
07.2014 - 04.2024
  • Oversaw 30+ corporate banking accounts, driving a client retention rate above 95% for three consecutive years.
  • Developed and executed strategic plans to grow client business volume by an average of 20% annually.
  • Resolved 500+ client enquiries per month while maintaining exemplary service standards.
  • Collaborated with Product Management to co-create custom financing solutions tailored to client needs.
  • Initiated and led a cross-functional team project, improving transaction processing time by 30%.

Account Manager ( Public Sector )

Vodafone Ghana
03.2014 - 06.2016
  • Maintained and expanded business relationships contributing to a 10% annual increase in account holdings.
  • Conducted quarterly performance reviews to identify and capitalize on client growth opportunities.
  • Successfully negotiated and renewed key client contracts, ensuring an 80% renewal rate.
  • Provided bespoke advisory services to high-net-worth clients, enhancing the portfolio by 12%

Retail Advisor

Vodafone
11.2010 - 03.2014
  • Deliver outstanding customer service by greeting, advising, and assisting customers in-store.
  • Identify customer needs and recommend appropriate Vodafone products and services.
  • Achieve and exceed sales targets while maintaining high customer satisfaction.
  • Handle billing inquiries, upgrades, repairs, and account changes.
  • Educate customers on new technologies, services, and in-store promotions.
  • Manage stock levels and maintain the store’s visual merchandising standards.
  • Collaborate with team members to ensure seamless store operations.

Sales Ambassador

Fidelity Bank
09.2007 - 01.2009
  • Proactively engage with walk-in and prospective customers to promote Fidelity Bank’s financial products (e.g., savings accounts, loans, digital banking services).
  • Educate clients on product features, benefits, and eligibility to drive uptake and deepen wallet share.
  • Identify customer needs and offer tailored banking solutions to enhance financial well-being.
  • Support account opening, onboarding, and basic transactions, ensuring compliance with KYC and internal policies.
  • Collaborate with branch staff and relationship managers to meet sales targets and service benchmarks.
  • Represent the bank professionally at marketing activations, community outreach, and business development events

Education

Master of Science - Supply Chain Management

Coventry University
UK
01-2021

Post Graduate Certificate - Business Administration

GIMPA
Accra
03-2009

Bachelor of Arts - Humanities

University of Cape Coast
Cape Coast
06-2004

Skills

    Client Relationship Management

    Strategic Planning

    Risk Mitigation

    Operational Efficiency

    Advanced Communication

    SLA Compliance

Accomplishments

  • 2023 Top Enterprise Sales Performer

Recognized for exceptional customer service and outstanding contributions to sales and growth at Telecel Ghana

  • 2008 Best Sales Ambassador

Awarded for outstanding sales performance in the Loan Department at Fidelity Bank



Certification



Certification in Account Management
Focused on strategic client relationship development, solution selling, and revenue growth strategies. Gained practical insights into account planning, stakeholder engagement, and maximizing customer lifetime value


Certification in Lead Management
Developed expertise in capturing, qualifying, and nurturing sales leads to drive conversion and revenue growth. Covered lead generation strategies, CRM integration, pipeline management, and performance analytics.


Certification in Digital Transformation
Gained comprehensive knowledge of digital strategy, emerging technologies, and organizational change management. Focused on leveraging digital tools to enhance customer experience, streamline operations, and drive innovation in fast-evolving sectors.


Certification in Negotiation
Developed practical skills in negotiation strategy, conflict resolution, and value creation. Trained in techniques for managing complex stakeholder discussions, closing deals, and achieving win-win outcomes in high-stakes environments.

Timeline

Senior Corporate Account Manager

Telecel Ghana
04.2024 - Current

Corporate Account Manager ( Financial Sector )

Vodafone Ghana
07.2014 - 04.2024

Account Manager ( Public Sector )

Vodafone Ghana
03.2014 - 06.2016

Retail Advisor

Vodafone
11.2010 - 03.2014

Sales Ambassador

Fidelity Bank
09.2007 - 01.2009

Master of Science - Supply Chain Management

Coventry University

Post Graduate Certificate - Business Administration

GIMPA

Bachelor of Arts - Humanities

University of Cape Coast

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Kathryn Cudjoe