KATE AMANKWAA-ASARE
Accra
Summary
A motivated individual who can adopt well to high-pressure work environments. I am looking for opportunities to use my skills and expertise to meet organizational goals
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Black Radiance Ghana
- Resolving customer complaints via phone or face- to- face
- Greeting customers warmly and knowing the reason they called
- Selling of products and services
- Informing customers on deals and promotions
Telemarketer / Responding to emails
Guaranty Trust Bank
01.2018 - Current
- Responding to all emails that comes to GTBank
- Receiving calls from customers
- Resolving customer’s issue via phone
- ATM monitoring
- Providing feedback to customers on resolved issues
- Cross selling of products to the customers
- Card activation before customer can use it
Cash Point Division (Cashier)/Customer Service Representative
EPP Books Services
09.2017 - Current
- Handling cash transactions with customers using cash registers
- Scanning books and collecting payments
- Issuing receipts, refunds, or change
- Keeping reports of transactions
- Pleasantly dealing with customers to ensure satisfaction
- Resolving customer complaints, guiding them and providing relevant information
- Answering and making calls to clients about address their issues with regards to products or services
Office Assistant - National Service
Regional Maritime University
09.2015 - Current
- Ensuring meetings are effectively organized and minutes taken
- Answering telephone calls
- Arranging appointments
- Typing and word processing
- Proper filing of documents
Accounts Assistant
All Needs Supermarket Limited
01.2013 - Current
- Supervising the cashiers
- Taking daily sales to the bank
- Writing of cheques to suppliers
Education
Bachelor Of Management Studies - Management
University of Cape Coast
01.2018
HND - Secretaryship and Management Studies
Accra Polytechnic
01.2015
WASSCE Certificate -
West Africa Senior High School
01.2011
BECE Certificate -
West Africa Junior High
01.2007
Skills
Custom order management
Customer Relationship Management
Documentation and reporting
Knowledge trees
Professional telephone demeanor
CRM
Money handling abilities
Complaint resolution
Personalskillsandcompetence
- Enthusiastic and committed
- Work effectively both as team member and independently
- Strong administrative and organizational skills
- Strong communication and time management skills
- Customer satisfaction-oriented
- A good composure under pressure
References
- Mrs. Rita Declan Duah, Group Head (Contact Center), Guaranty Trust Bank, 0244548930
- Mr. Nelson Kwaku Donkoh, BSc (Hons) Land Economy, Estate Assistant, Regional Maritime University, 0244 017 757
- Mrs. Mina Oduro, Manageress, All Needs Supermarket Limited, 0202 208 008
- Mrs. Ruby Akosua Gakpo, Manageress, Black Radiance Ghana, 0244651676
Timeline
Telemarketer / Responding to emails
Guaranty Trust Bank
01.2018 - Current
Cash Point Division (Cashier)/Customer Service Representative
EPP Books Services
09.2017 - Current
Office Assistant - National Service
Regional Maritime University
09.2015 - Current
Accounts Assistant
All Needs Supermarket Limited
01.2013 - Current
Customer Care Representative
Black Radiance Ghana
Bachelor Of Management Studies - Management
University of Cape Coast
HND - Secretaryship and Management Studies
Accra Polytechnic
WASSCE Certificate -
West Africa Senior High School
BECE Certificate -
West Africa Junior High