Versatile driven banking professional well-equipped with design thinking skills, innovation design skills, system administrative skills as well as event management. Have an interest in sustainable technology and big data. Successful at excelling in fast-paced, competitive environments. Skilled at providing hands-on service and support, knowledgeable product recommendations, compelling communication skills, multitasking and planning abilities. Strong understanding of diverse business intelligence methodologies to improve workflow productivity and reliability.
Hi, I’m
KARIN EVA NARTEY
Summary
Overview
8
years of professional experience
Work History
Access Bank Ghana PLC
Frontline Intern
02.2022 - Current
Job overview
- Performed about 50 daily credit and debit transactions accurately and speedily for customers, while ensuring till is balanced at all times.
- Responsible for handling foreign currency transactions due to meticulousness as well as remittance transactions.
- Tasked with proofing General Ledgers to ensure they are balanced accurately and without errors.
- Responsible for sorting and performing daily callover of all tellers transactions to ensure they follow policy and are error free.
- Participated in workshops and presentations related to tasks to gain knowledge and improve service to customers.
- Developed and maintained relationships with customers by phone, email, or in-person to provide information and improve customer experience.
- Explored new technologies and approaches to streamline processes such as complete system migration.
El-Parah Consult Ltd
Systems Analyst & Data Associate
11.2021 - 02.2022
Job overview
- Performed system analysis, documentation, testing, implementation, and user support for app processes.
- Responsible for cleaning over 20,000 rows of data by grouping repeated data to remove redundant datasets in database among others to enable app run smoothly.
- Created illustrated user manual for myStoreaid app to ease adaption and understanding of the app.
- Assessed app requirements to create focused adjustments based on customers needs.
- Preformed daily quality assurance testing on app to ensure it is bug free and providing value to customers.
- Assigned issue tickets with timelines to developers using Atlassian Jira and Confluence apps.
- Monitored assigned tickets by communicating frequently with developers ensure understanding of issues raised and provide viable solutions.
- Provided client support on system operation and troubleshooting in-person and via phone call.
- Created app documentation describing app processes, route-to-value and app flow.
- Research on possible features to add that would provide more value to customers.
- Responsible for automating reminders to be sent out to customers.
Bewsys Limited
Associate Systems Analyst
08.2019 - 07.2020
Job overview
- Conducted requirement analysis for software proposals.
- Function as liaison between clients and software engineers
- Prepare required documents needed to keep project running such as proposals and user manuals
- Take minutes during client meetings and straighten out issues presented to create clarity
- Managed backend sprint running and conducted quality assurance testing for 1 project
XDS Data Ghana
Customer Relations & IT Intern
05.2018 - 07.2018
Job overview
- Aided at least 10 customers to make more informed credit decisions by providing detailed credit reports and comprehensive explanation of said reports daily
- Inputted interactions with clients in activity log
- Shadowed IT expert to learn how data was managed and manipulated in the organization
Lighthouse Chapel International HQ
Administration Assistant
07.2016 - 08.2016
Job overview
- Assisted in organizing and marketing church camp which saw over 2,000 young people in attendance.
- Recorded expenses and maintained accounting records for sale of T-shirts and other event paraphernalia.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data using MS Access.
- Provided support for system issues.
Education
Ashesi University Berekuso
Bachelor of Science from Management Information Systems
06.2019
University Overview
Skills
- Python, R and Excel for Data Analytics
- HTML, CSS, JavaScript
- Presentation Creation and Delivery
- Java
- JIRA and Confluence by Atlassian
- Adept with MS Office Applications
- Knowledge in project management, systems analysis and design, system administration, and information systems security
- Proficient with Oracle FlexCube application
Timeline
Frontline Intern
Access Bank Ghana PLC
02.2022 - Current
Systems Analyst & Data Associate
El-Parah Consult Ltd
11.2021 - 02.2022
Associate Systems Analyst
Bewsys Limited
08.2019 - 07.2020
Customer Relations & IT Intern
XDS Data Ghana
05.2018 - 07.2018
Administration Assistant
Lighthouse Chapel International HQ
07.2016 - 08.2016
Ashesi University
Bachelor of Science from Management Information Systems
Similar Profiles
Alexandra Elizabeth BineyAlexandra Elizabeth Biney
Senior Relations Officer, Financial Institutions at ACCESS BANK GHANA PLCSenior Relations Officer, Financial Institutions at ACCESS BANK GHANA PLC
Nicole Anin-AgyeiNicole Anin-Agyei
Frontline Teller/Customer Service Representative at Access Bank Ghana PLCFrontline Teller/Customer Service Representative at Access Bank Ghana PLC
Fortune Nancy TofahFortune Nancy Tofah
Relationship Officer at Access Bank (Ghana) PLCRelationship Officer at Access Bank (Ghana) PLC
FREDRICK OWUSU SEKYEREFREDRICK OWUSU SEKYERE
FUNDS TRANSFER OFFICER at ACCESS BANK GHANA PLCFUNDS TRANSFER OFFICER at ACCESS BANK GHANA PLC
Kimberly MooreKimberly Moore
Internal Auditor / Data Analyst at CRST The Transportation Solution, Inc.Internal Auditor / Data Analyst at CRST The Transportation Solution, Inc.