Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Karikari Baffour

Accra

Summary

Dedicated and adaptable IT Specialist with hands-on experience in IT Support, DevOps practices, and secure document management. Currently working as a Secure Document Producer (Passport Printing Officer) for the Republic of Ghana through a Public-Private Partnership with the Ministry of Foreign Affairs and Regional Integration. Completed a six-month practical DevOps training on Udemy, gaining skills in CI/CD, containerization (Docker), version control (Git), and basic cloud operations.

Proven ability to troubleshoot and support complex systems, uphold data security standards, and maintain high operational accuracy under strict compliance protocols. Demonstrates strong analytical thinking, team collaboration, and a commitment to continuous learning. Eager to bring this expertise to the German tech landscape as a reliable and forward-thinking IT Specialist.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Secure Document Production & IT Support Specialist

Biometric Travel Solutions Ltd
01.2025 - Current
  • Operate secure biometric passport printing systems for the Republic of Ghana under a Public-Private Partnership (PPP) with the Ministry of Foreign Affairs and Regional Integration.
  • Operate and manage the secure printing of chip-embedded biometric passports, ensuring high-quality and tamper-proof production.
  • Conduct quality assurance checks to verify chip encoding, biometric data integrity, and security features before issuance.
  • Troubleshoot printing systems, RFID chips, and biometric data encoding issues, ensuring compliance with ICAO e-passport standards.
  • Utilize IT expertise to optimize the biometric printing workflow and maintain secure passport issuance systems.
  • Collaborate with government officials and security agencies to uphold data security, encryption, and compliance protocols.
  • Ensure confidentiality and integrity in handling sensitive biometric information.
  • Conduct first-line troubleshooting and minor technical maintenance on secure passport printing equipment.
  • Provide remote IT support to Passport Application Centres in Ghana and foreign missions abroad.
  • Printed over 20,000 passports in under three weeks, consistently meeting tight deadlines without compromising on accuracy or data integrity.

IT Support

Rotech Computer Services
11.2021 - 12.2024
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Created a wiki of common desktop/application fixes for the support team, cutting ticket time to close in half.
  • Resolve 20+ trouble tickets per day through efficient triaging of problems.
  • Updated and modified Windows and macOS to maintain required performance metrics and safeguard against security flaws.
  • Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.

Education

Bachelor of Science - Information Technology

University of Cape Coast
05-2019

High School Diploma - undefined

Kings College
06.2012

Skills

  • T Support & Troubleshooting (Hardware & Software)
  • System Administration (Windows & Linux)
  • DevOps Tools: Git, Jenkins, Docker, Kubernetes (basic)
  • CI/CD Pipeline Configuration
  • Network & System Security
  • Secure Document Handling & Printing
  • Cloud Basics (AWS, Azure – foundational knowledge)
  • Version Control (Git & GitHub)
  • Scripting (Bash, PowerShell)
  • Confidentiality & Information Security Awareness
  • Problem Solving & Analytical Thinking
  • Ability to Work Under Pressure
  • Attention to Detail & Accuracy
  • Time Management & Task Prioritization
  • Adaptability & Willingness to Learn

Certification

  • Udemy: DevOps Beginners to Advanced | Decoding DevOps with Projects, June 2023
  • Coursera: Cyber Threats and Attack Vectors, University of Colorado, November 2020
  • Coursera: Cybersecurity And Internet of Things, Kennesaw State University, October 2020
  • Coursera: Introduction To Cybersecurity for Business, University of Colorado, October 2020

References

Mr. Eric Akumiah

eric.akumiah@gmail.com

+233(0)243380612


Mr. Elliot Attipoe

eattipoe@ucc.edu.gh

+233(0)243879458

Timeline

Secure Document Production & IT Support Specialist

Biometric Travel Solutions Ltd
01.2025 - Current

IT Support

Rotech Computer Services
11.2021 - 12.2024

High School Diploma - undefined

Kings College

Bachelor of Science - Information Technology

University of Cape Coast

Similar Profiles

CREATE PROFILE
Karikari Baffour