Kanga Antoinette Kouao
Accra
Summary
Professional with extensive experience in healthcare administration, adept at investigating patient complaints and facilitating interdepartmental communication to enhance patient care. Demonstrated ability to assess staffing needs and collaborate with administration to optimize departmental operations. Proven track record in recruiting, training, and evaluating healthcare personnel while ensuring compliance with documentation standards. Strong project management skills complemented by effective communication and time management capabilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Medical Director
Adjamé Health Center Bingerville, civ
Bingerville, Abidjan
07.2023 - 08.2024
- Investigated complaints received from patients or their families regarding medical services provided by the facility.
- Assessed staffing needs within the department and worked with administration to meet those needs.
- Facilitated communication between departments regarding patient care issues.
- Assisted with recruiting, hiring, training, and evaluating physicians and other healthcare personnel.
- Reviewed current practices for potential areas of improvement or expansion
- Ensured that all necessary documentation was completed accurately and timely.
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functioning.
Medical Cashier
Adjamé Health Center Bingerville, civ
Bingerville, Abidjan
09.2022 - 07.2023
- Followed company security procedures for handling large sums of money.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills
Education
Certificate - English Language
Bt Institut
Accra ,Ghana04-2025
Master of Science - Management Sciences
Université Alassane Ouattara De Bouaké
Bouaké, Ivory Coast 12-2022
Certificate - Projets Management
Bt Institut
Accra ,GhanaSkills
- Effective communication
- Customer service
- Attention to detail
- Reliability
- Organize and Rigorous
- Facilitates cohesion
- Records management
Languages
French
First Language
English
Elementary (A2)
A2
Certification
- Training in project management
- Training in English, Certificate April 2025
- Master2 in Management Sciences December 2022
- Bachelor of Management Sciences in 2020
- Bachelor July 2017
Affiliations
Travel
Reading
Sport
Cooking
Timeline
Assistant Medical Director
Adjamé Health Center Bingerville, civ
07.2023 - 08.2024
Medical Cashier
Adjamé Health Center Bingerville, civ
09.2022 - 07.2023
Certificate - English Language
Bt Institut
Master of Science - Management Sciences
Université Alassane Ouattara De Bouaké
Certificate - Projets Management
Bt Institut