KAMIL JAMBARA SHAIBU
Tema
Summary
To contribute superior projects and operations, to improve and maintain the standard of a company’s information technology systems and experience in an I.T service management role.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
WILMAR AFRICA LIMITED
UNMANNED WEIGHBRIDGE SYSTEM ANALYST
2021.12 - Current
- Unmanned Weighbridge System installation and support
- Providing weighbridge enduser support
- User, Application, and Hardware support
- Preparing site assessment documents for Unmanned weighbridge Projects
- Providing remote support to users and Unmanned weighbridge from different sites
- UWB IT Infrastructure setup and configurations
- Remote Support to UWB Applications, systems, and clients.
CORENET INFORMATION TECHNOLOGY LTD
SYSTEMS ADMINISTRATOR
2020.06 - 2020.11
- Configuration and set up of IT Devices (Sophos Firewalls, Network devices and servers)
- Providing technical assistance and support to internal and external end users (clients)
- Support network installations in local, national and international locations
- Oversee the day-to-day operations of computer networks, report network failures and degradation to the CEO
- Establish and maintain user accounts, profiles, file sharing, access Privileges, and security
- Perform the daily monitoring of the health and status of the network
- Participate in multiple external IT installations or projects for clients.
ESERVICES AFRICA LIMITED
IT Support Specialist/IMT
2018.03 - 2019.05
- Hardware and software support and installations
- Call Center operations (Agents/Supervisory support)
- Administrring Microsoft Hyper-V Servers
- Administering Users in an Ncomputing environment
- Installation and configuration of Avaya phones systems for midmarket using H323 and sip Trunk
- Email support to users
- Administering Active Directory domain users and Computers
- Network monitoring and troubleshooting
- Remote Support to clients and systems.
National Service
Wilmar Africa Ltd
Tema
2016.09 - 2017.08
- Troubleshooting, installing Hardware components as required
- Installing and Configuring printers and office peripherals
- Troubleshooting LANs connectivity issues
- Installation of CCTV surveillance systems and troubleshooting (analogue/IP based cameras)
- Installing and troubleshooting MS-office 2010, and 2013, 2016, 2019
- Setting up user accounts and profiles for new employers.
Attachment Trainee
Electricity Company of Ghana Ltd
Tema
- 2014.09
- Installation and setup of Local Area Network (LAN)
- Running of network cables
- Installing and troubleshooting Computer Hardware components
- Desktop support engineer
- Installation and troubleshooting Windows Operating system.
Education
Higher National Diploma - Information and Communication Technology
Tamale Technical University
Tamale, Northern Region, Ghana 2013.09 - 2016.06
Google IT Support Professional Certificate - Google IT Support
Google
Accra, Greater Accra Region 2019.03 - 2019.05
G Suit Administrator Fundamentals - G Suit Administrator Fundamentals
Google Cloud
Accra, Greater Accra Region 2019.05 - 2019.06
3CX INTERMEDIATE CERTIFICATION - Unified Communication Technology
3CX
Accra, Greater Accra Region 2018.10 - 2018.10
Sophos Certified Engineer - Cyber Security
Sophos
Accra, Greater Accra Region 2020.07 - 2020.07
West African Senior School Certificate - General Arts
Chereponi Senior High / Technical School
Chereponi, Ghana 2008.09 - 2011.06
Professional Certificate in Microsoft Office 2010 - Microsoft Office
NIIT
Tamale, Northern Region, Ghana 2013.01 - 2013.04
Skills
- Server and Network Infrastructure Services & Administration: Active directory, DNS, DHCP,GPO, AD DS, LANs, TCP/IP, Office 365, D Link routers/switches configuration
- Virtualization Technologies: VMware , Microsoft Hyper V ,Distributed computing (Ncomputing thin clients)
- Physical Security & Network Security: (CCTV (NVR/DVR)IP Surveillance systems , Installations, monitoring, Sophos XG firewall installations and Configurations, Kaspersky endpoint security Cloud setup and administration etc
- IT Infrastructure Support: desktop Support, IT support & Operations such, hardware and network support, software installations and configurations, troubleshooting wireless network connectivity issues , Remote desktop connections, installation of printers and other peripherals
- VoIP Technologies (IP Phones): Avaya Implementation support, IP500v2 Gateway support, Hunt groups, users, hard and softphones, 3cx IP phones systems, Grandstream UCM, Skype for Business etc
- Software: MS Office Suite, Packet tracer, Ncomputing Software (Nconsole) ,team viewer, anti-virus etc
- EMAIL: Google Work space email setup and Support, Microsoft Office 365 support, Exchange Online support and administration etc
- Openfire chat Server (Installation and configuration , Pidgin client application installation and setup)
- REMOTE WORKING AND COLLABORATION SOLUTIONS: Google Workspace, ZOOM, Microsoft Teams, SLACK, AVAYA SPACES etc
- REMOTE IT SUPPORT : Any Desk, TeamViewer, Microsoft Teams, etc
- Excellent interpersonal communication skills
- Ability to adapt quickly to new working environment
- Problem solving oriented
- Ability to Work Under Pressure whiles ensuring safety
- Good Decision Making
- Time management
- Good Customer Service relations
- Attention to Detail
- Knowledge of
- Communication skills
- Problem-solving
- Google Workspace
- troubleshooting
- Hardware and software installation
- Hardware knowledge
- Technical support
- Operating systems
- Technical writing
- User Support
- System upgrades
- Team building
- Technical specifications
- Desktop support
- Technical issues analysis
- Application installations
- Software diagnosis
- Skilled in TCP/IP and WAN
- Troubleshooting proficiency
- Leadership
Websites
Certification
- AVAYA PROFESSIONAL DESIGN SPECIALIST (APDS)
- AVAYA PROFESSIONAL SALES SPECIALIST (APSS)
- 3CX BASIC AND INTERMEDIATE CERTIFICATIONS
- GOOGLE CLOUD WORK SPACE ADMINISTRATION FUNDAMENTALS
- GOOGLE IT SUPPORT PROFESSIONAL CERTIFICATE
- SOPHOS CERTIFIED SALES CONSULTANT
- SOPHOS CERTIFIED ENGINEER
- NETWORK SECURITY EXPERT (NSE 1)
Personal Information
- Gender: Male
- Nationality: Ghanaian
Languages
English
Fluent
Hausa
Intermediate
Chokosi
Advanced (C1)
IT PROJECTS UNDERTAKEN
Ø NATURAL RESOURCE GOVERNANACE INSTITUDE
Local area network installation and configuration
Voice over IP Phone system setup and configuration
Ø SHIMIZU CORPORATION
IT Infrastructure setup and configuration
Ø GOOD NEWS THEOLOGICAL SEMINARY
Installation and configuration of LAN and virtual desktops for a computer Laboratory (Ncomputing thin clients).
Ø BIDCO UGANDA LIMITED
Implementation of Unmanned Weighbridge System and support.
Ø WILMAR AFRICA LIMITED
Implementation of Unmanned Weighbridge System and support.
Ø OPUL UGANDA LIMITED
Implementation of Unmanned Weighbridge System and support.
Ø HYPERY/OLIVINE INDUSTRIES - ZIMBABWE
Wb.net Implementation and support
IT Infrastructure upgrade and remote support
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
WILMAR AFRICA LIMITED
UNMANNED WEIGHBRIDGE SYSTEM ANALYST
2021.12 - Current
Sophos Certified Engineer - Cyber Security
Sophos
2020.07 - 2020.07
CORENET INFORMATION TECHNOLOGY LTD
SYSTEMS ADMINISTRATOR
2020.06 - 2020.11
G Suit Administrator Fundamentals - G Suit Administrator Fundamentals
Google Cloud
2019.05 - 2019.06
Google IT Support Professional Certificate - Google IT Support
Google
2019.03 - 2019.05
3CX INTERMEDIATE CERTIFICATION - Unified Communication Technology
3CX
2018.10 - 2018.10
ESERVICES AFRICA LIMITED
IT Support Specialist/IMT
2018.03 - 2019.05
National Service
Wilmar Africa Ltd
2016.09 - 2017.08
Higher National Diploma - Information and Communication Technology
Tamale Technical University
2013.09 - 2016.06
Professional Certificate in Microsoft Office 2010 - Microsoft Office
NIIT
2013.01 - 2013.04
West African Senior School Certificate - General Arts
Chereponi Senior High / Technical School
2008.09 - 2011.06
Attachment Trainee
Electricity Company of Ghana Ltd
- 2014.09