Summary
Overview
Work History
Education
Skills
Languages
References
Hobbies and Interests
Timeline
Generic

Jennifer Yeboah

Accra

Summary

To obtain a result-oriented company that will offer professional growth while helping the organization in attaining its corporate goals. My goal is to ensure the sustained growth and development of the company, increasing profitability as well as maintaining credibility. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Overview

11
11
years of professional experience

Work History

Front Desk Executive

The Platinum Bay Hotel
01.2024 - Current
  • Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Maintained an organized workspace to optimize productivity and improve overall guest experience.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

National Service Personal

Social welfare department
09.2020 - 08.2021
  • Keeping all files and Data
  • Taking information about clients
  • Help the disabled by giving them capital, freeze, etc
  • To set up business.

Cashier

SuperBet Ghana
02.2016 - 08.2017
  • Greeting customers, taking money and accepting bets
  • Making payment to those who win
  • Balancing the taking at the end of the day.

Receptionist

Sapporo Hotel
02.2015 - 11.2015
  • Greet all guests and assist them with check-in and check-out
  • Maintain a positive attitude and friendly demeanor
  • Respond to all guest questions and requests
  • Answer and forward phone calls
  • Manage guest bookings and reservations
  • Keep a tidy and orderly workspace.

Cashier

Electricity company of Ghana pay point (E.C.G)
11.2013 - 12.2014
  • Handling of cash
  • Managing customer complaint
  • Keep data of every sale
  • Responsible for all print of receipts.

Education

B.E.C.E -

Princeton International school

Higher National Dipolma - Fashion Design And Technology

Takoradi Technical University
Takoradi , Ghana
08.2020

W.A.E.C - Home Economics

Kaneshie Snr.Tech School
Accra, Ghana
06.2013

Skills

  • Ability to work with minimum or no supervision
  • Excellent customer service
  • Teamwork
  • Word Processing
  • Problem-solving skills
  • Time Management
  • Cash Handling
  • Office Management
  • Guest Relations
  • Reporting capabilities

Languages

English
Twi
Ga

References

  • Mr Justice Nana Kwame Asare, The Platinum Bay Hotel, 0550590037
  • Miss Augustina Larbi, Sapporo Hotel, Manageress, 0596877013

Hobbies and Interests

  • Music
  • Dancing
  • Cooking

Timeline

Front Desk Executive

The Platinum Bay Hotel
01.2024 - Current

National Service Personal

Social welfare department
09.2020 - 08.2021

Cashier

SuperBet Ghana
02.2016 - 08.2017

Receptionist

Sapporo Hotel
02.2015 - 11.2015

Cashier

Electricity company of Ghana pay point (E.C.G)
11.2013 - 12.2014

B.E.C.E -

Princeton International school

Higher National Dipolma - Fashion Design And Technology

Takoradi Technical University

W.A.E.C - Home Economics

Kaneshie Snr.Tech School

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Jennifer Yeboah