Justice Donkor Wireko Brobbey
Kumasi
Summary
Results-driven professional with experience at Nation Health Insurance Agency, excelling in data assessment and problem-solving. Proven ability to enhance customer satisfaction through effective communication and teamwork at the Electricity Company of Ghana. Skilled in analytical thinking and managing workloads, consistently meeting deadlines while delivering high-quality outcomes.
Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework.
Overview
1
1
year of professional experience
Work History
Data Capturer
Nation Health Insurance Agency
Kumasi
10.2024 - Current
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Scanned paper documents into digital format for storage purposes.
- Prepared reports summarizing customer account activity.
- Shared incomplete and deficient data sets with supervisors for resolution.
Customer Service Representative(Intern)
Electricity Company of Ghana
Kumasi
10.2023 - 12.2023
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Led on- and off-site customer support teams across multiple time zones.
- Participated in team meetings to discuss strategies for improving customer satisfaction ratings.
- Listened to customer needs to identify and recommend best products and services.
- Took special orders in person and over telephone, generating additional revenue every month.
- Suggested solutions when a product malfunctioned or service issue arose.
Education
Bachelor of Science - Forestry
Kwame Nkrumah University of Science And Technology
Kumasi11-2024
Skills
- Data assessment
- Team collaboration
- Problem solving
- Time management abilities
- Deadline oriented
- Analytical thinking
- Multitasking
- Workload management
- Communication skills
Affiliations
- Managing remote work responsibilities effectively while handling household or personal commitments.
- Coordinate with suppliers and customers, ensuring smooth operations while balancing professional work.
- Managing time by using productivity tools and scheduling techniques to balance multiple tasks effectively.
References
References available upon request.
Timeline
Data Capturer
Nation Health Insurance Agency
10.2024 - Current
Customer Service Representative(Intern)
Electricity Company of Ghana
10.2023 - 12.2023
Bachelor of Science - Forestry
Kwame Nkrumah University of Science And Technology