Summary
Overview
Work History
Education
Skills
Certification
Training And Accomplishments
References
Timeline
Generic

JUSTICE CHRIS DORVOR(MBA, ACIB, PMP)

Accra

Summary

Chartered banker, business analyst, and project management professional, with fourteen years of experience in banking operations, sales, relationship management, and data-driven decision-making. Detail-oriented Business Analyst with experience conducting analysis and research to develop solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Business analyst/project manager

ZION COLLEGE OLD STUDENTS ASSOCIATION (NAFRICANS 2002)
07.2020 - Current
  • Performed need gap analysis on the existing welfare scheme of the association that contributes and collects silver donations to bereaved members
  • Recommend a much-improved welfare system with an attractive insurance package from Vanguard Assurance to all interested members
  • Arranged stakeholder consultation sessions with resource persons from Vanguard Assurance to educate members on the benefits and requirements of the OSA policy from Vanguard
  • Assist members to self-onboard on the OSA platform, by listening to members’ challenges and providing technical support
  • Participated in membership activities and recommended solutions for membership drives to make the association attractive to non-members
  • Led the effort of claims redemption for and on behalf of bereaved members
  • Represents the chairperson at various functions of the association
  • Provide financial and investment advice for the association

Sales and Relationship Officer/Personal Banker

HIGH STREET BRANCH
03.2020 - Current
  • Opening, managing, and optimizing customer accounts, resulting in the onboarding of over 5,320 new customers from January 2020 to date
  • Working assiduously to increase the branch deposit by over GHS1 billion from January 2020 to date
  • Leading market storms and activations to develop new businesses, resulting in the expansion of our branch customer base
  • Developing and building long-term strategic relationships with some high net-worth and high-profile individuals, offering them personal services, which improved the branch’s image and business
  • Working quickly to address and resolve customer issues, resulting in better turnaround times and minimizing customer complaints
  • Leading tutorials and training sessions on knowledge of our products and services, which help improve staff product knowledge
  • Prepared and presented to branch manager, a business analysis report on the ZERO FOREX ACCOUNT FOR SOLDIERS, highlighting its pain points and recommending ways of improving it
  • Lead coordinator of Accra Zone Personal Bankers forum
  • Established good working relationships with other relationship managers from the corporate banking department to enhance the idea of ecosystem banking to retain deposits for the bank.

Operations Manager

HO MARKET BRANCH
02.2017 - 12.2020
  • Planned, directed, monitored, and controlled the operations of frontline/back-office staff at the branch, resulting in efficient customer service delivery
  • Liaised with the S & IT Division and BOBS Unit to resolve all system, network, and other issues at the branch to enhance service delivery
  • Led an advocacy and intensive lobbying for the replacement of the faulty lighting system in the banking hall through effective communication with the operational risk unit and Support services department
  • This improved visibility in the banking hall
  • Led an advocacy and intensive lobbying for the replacement of all furniture at the branch, through effective communication and engagement with the regional manager and head of consumer banking
  • Led branch and vault operations, ensuring adequate security, and averting operational risks at the branch
  • Ho Market during my tenure as operations manager got recognition for efficiency with our ‘early closing’ hallmark
  • Manage employee performance, coach and motivate staff to achieve business results
  • Four of my colleagues under my leadership are now in various leadership positions in their respective branches
  • Assisted the credit delivery process by vetting personal loan applications, ensuring correct inputs of customer information, and identifying, and contacting defaulters to recover full loan
  • This made the branch one of the best in the sale of personal loans within the zone and bank-wide, during my tenure
  • Organized recreational trips for staff to places of interest in the region to enhance staff bonding, unity, and team building
  • The regional manager duly acknowledged this and advised other branches to emulate it.

Change Ambassador

JASIKAN BRANCH
01.2013 - 02.2017
  • Act as role models to demonstrate new ways to work
  • Help coach and embed the new values and cultures of GCB into peers
  • Help train the employees on new products, processes, etc
  • Collate ideas and issues from peers and report to the office of the CTO for review and action
  • Organize problem-solving sessions with the Line Manager's support, with other managers and employees
  • Communicate GCB strategy to colleagues
  • Get buy-in from colleagues and help combat lethargy and apathy.

Customer Service Representative

HO MAIN AND JASIKAN BRANCHES
09.2010 - 02.2017
  • Bank Teller for deposit and withdrawal of cash
  • Receiving and clearing cheques and payment orders
  • Receiving and processing customers' applications for electronic banking facilities
  • Daily administration of my branch's systems and IT
  • Custodian of the branch Automated Teller Machine
  • Processing the payment of the branch's expenses
  • Processing loan applications
  • Periodic customer visitation aiming at winning more business for the bank
  • Performs the duties of the operations and branch manager in their absence.

Education

MBA - Finance

Coventry University
07.2014

Bachelor of Arts - Political Science and Psychology

University of Ghana
05.2007

Senior High School Certificate - Business Studies

Zion College
08.2002

Skills

  • Project Management; Agile and Waterfall methodologies
  • Requirement and Solution Management
  • Business Process Mapping and Improvement
  • Need Gap Analysis
  • Lucid chart, Visio, Miro board, and Google jam board proficiency
  • Good knowledge of Microsoft Office Suite

Certification

  • Business Analyst, Hibreed Station Inc. Canada
  • Project Management Professional, PMI
  • Member, Chartered Institute of Bankers, Ghana
  • Chairman, Anlo-Afiadenyigbaga Youth Association (NENYO YOUTH ASSOCIATION)
  • Member, Anlo-Afiadenyigba Youth Council
  • Member, Anlo-Afiadenyigba Development Planning Committee
  • Financial Secretary, 2002 batch of Zion College Old Students Association (NAFRICANS 2002)

Training And Accomplishments

  • Annual Springboard Roadshow conferences
  • Change Ambassador Capacity building and leadership seminar.
  • Quality Service Institute trainer of trainers
  • Dissertation on ‘The Role of Mutual Funds in Fulfilling Investment Objectives; A case study of E-Pack from Databank' (Supervised by Dr. Bernard Otabil of BoG)
  • Published a business analysis paper on the winning of the English Premier League by Leicester City in 2016.

References

  • Opoku Ware Boakye, GCB Bank PLC Ministries-Accra, owboakye@gcb.com.gh, 0209777303
  • Nicholas Akafo Okutu, GCB Bank PLC, Takoradi Zone, naokutu@gcb.com.gh, 0244683186
  • Francis Nyarko, GCB Bank PLC, Tema Zone, fnyarko@gcb.com.gh, 0208310942

Timeline

Business analyst/project manager

ZION COLLEGE OLD STUDENTS ASSOCIATION (NAFRICANS 2002)
07.2020 - Current

Sales and Relationship Officer/Personal Banker

HIGH STREET BRANCH
03.2020 - Current

Operations Manager

HO MARKET BRANCH
02.2017 - 12.2020

Change Ambassador

JASIKAN BRANCH
01.2013 - 02.2017

Customer Service Representative

HO MAIN AND JASIKAN BRANCHES
09.2010 - 02.2017

MBA - Finance

Coventry University

Bachelor of Arts - Political Science and Psychology

University of Ghana

Senior High School Certificate - Business Studies

Zion College

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JUSTICE CHRIS DORVOR(MBA, ACIB, PMP)