Justice Obeng Sackey
Student
Agona Swedru
Summary
Proactive and tech-savvy professional with a track record of enhancing customer satisfaction at NAATOA TELECOMMUNICATION LIMITED. Excelled in teamwork, swiftly resolving conflicts, and leveraging computer skills for data management. Demonstrated a goal-oriented mindset, significantly contributing to team projects and elevating customer loyalty through empathetic service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intern
Kwame Nkrumah University of Science and Technology, KNUST
Kumasi
09.2024 - 10.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Customer Service Representative
NAATOA TELECOMMUNICATION LIMITED
Agona Swedru
08.2018 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed over a 100 customers daily and ensured that most customers left satisfied.
Education
Bachelor of Science - Computer Science
Kwame Nkrumah University Of Science And Technology
Kumasi 11.2025 - Current
Skills
Teamwork and collaboration
Fast learner
Data management
Computer skills
Research
Goal-oriented mindset
Telephone etiquette
Tech-Savvy
Adaptability and flexibility
Multitasking and organization
Certification
[Database], [KNUST] - [08/24-10/24]
Timeline
Bachelor of Science - Computer Science
Kwame Nkrumah University Of Science And Technology
11.2025 - Current
Intern
Kwame Nkrumah University of Science and Technology, KNUST
09.2024 - 10.2024
Customer Service Representative
NAATOA TELECOMMUNICATION LIMITED
08.2018 - 11.2021