Job Search Status
Open to workDesired start date: Immediately
Open To Work
JUSTICE NTIAKO
Stoke-on-Trent
Work Preference
Summary
Experienced IT Manager and IT Support Professional with over 7 years of experience delivering technical support, systems administration, network management and user training within education and healthcare environments. Holds a UK ENIC-recognised Bachelor of Science in Computer Science (RQF Level 6 equivalent) and has a proven track record of maintaining reliable IT infrastructure, resolving complex technical issues and supporting Microsoft Windows and Microsoft 365 environments. Combines strong technical expertise with leadership experience as Dean of Students, demonstrating excellent communication, stakeholder management and problem-solving skills. Currently seeking an IT Support, Service Desk or Desktop Support position where I can deliver outstanding technical support and contribute to organisational success.
Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Dean of Students
St Michael's Nursing and Midwifery Training College
02.2023 - Current
- Lead the administration of student welfare, discipline and support services across the college.
- Develop and implement policies that promote student wellbeing, professionalism and academic success.
- Liaised with academic departments to enhance student engagement and support initiatives aimed at improving academic performance.
- Investigate and resolve student complaints, disciplinary matters and grievances in accordance with institutional policies.
- Advise college management on matters relating to student welfare and institutional development.
- Supervised student leadership bodies, guiding governance and leadership development to foster student empowerment and participation.
- Coordinated orientation programmes for newly admitted students to facilitate smooth transition and integration into college life.
IT Manager
St Michael's Nursing and Midwifery Training College
03.2019 - Current
- Managed the college’s IT infrastructure supporting staff and students.
- Diagnosed and resolved hardware, software and network issues, reducing system downtime.
- Administered academic systems ensuring secure management of student records and examination data.
- Delivered Microsoft Office and institutional software training to staff.
- Managed IT asset inventory and recommended technology upgrades.
- Implemented data backup procedures improving business continuity.
IT Lead
Friends of Libraries in Ghana
08.2017 - Current
- Led voluntary ICT initiatives to strengthen digital presence and advance community development initiatives.
- Provide voluntary ICT leadership and technical support to enhance the organisation's digital presence and support community development initiatives.
- Collaborate with project managers and stakeholders to define technical requirements.
- Managed website updates and enhanced digital communication platforms for improved user engagement.
- Advised on enhancing organisational systems and online services to streamline operations.
System Administrator
Cereus Limited
10.2017 - 01.2019
- Installed, configured and supported Medlink Hospital Management System for healthcare facilities.
- Designed, installed and maintained Local Area Networks (LAN) and Wide Area Networks (WAN).
- Configured and deployed biometric attendance management systems, enhancing attendance tracking for organisations.
- Diagnosed and resolved hardware, software and network connectivity issues.
- Performed routine system maintenance, software upgrades and data backup procedures.
- Configured and deployed biometric attendance management systems for organisations.
- Performed routine system maintenance and software upgrades, ensuring optimal performance and reliability.
- Worked directly with clients to identify business requirements and recommend appropriate IT solutions.
- Produced technical documentation and provided user support post-implementation, facilitating smoother system transitions.
IT Officer
Church of Christ Mission Clinic
09.2017 - 08.2018
- Provided first-line technical support to clinical and administrative staff, ensuring timely resolution of issues to minimize downtime.
- Diagnosed and resolved hardware, software and network connectivity issues.
- Installed, configured and maintained desktop computers, laptops and peripheral devices.
- Established and maintained Local Area Network (LAN) infrastructure, enhancing connectivity and communication across departments.
- Introduced a proactive monthly preventive maintenance programme, improving system reliability and reducing technical faults.
- Performed routine software updates, antivirus management and system optimisation.
- Supported users with Microsoft Office applications and healthcare information systems.
- Assisted with data backup procedures to protect organisational information.
- Managed IT equipment inventory and identified obsolete equipment, facilitating informed replacement decisions to optimize resources.
Summer Intern
Perseus Mining Ghana Limited
05.2016 - 08.2016
- Troubleshot computer hardware, software and network issues to ensure system reliability.
- Assisted in troubleshooting computer hardware, software and network issues.
- Supported installation and configuration of IT equipment.
- Installed and configured IT equipment to enhance departmental functionality.
- Collaborated with IT professionals to deliver technical support across departments, improving response times.
- Developed practical knowledge in enterprise IT systems in enterprise IT operations within the mining industry.
Education
Bachelor of Science - Computer Science
University for Development Studies
Ghana 08.2013 - 01.2017
Skills
- IT Support & Troubleshooting
- Windows 10/11 & Microsoft Office 365
- Hardware & Software Installation
- LAN/WAN Networking Troubleshooting
- Desktop Support
- Incident Management
- Printer &Peripheral Support
- Microsoft Outlook
- Remote Support
- IT Asset Management
- System Administration
- User Training
- Data Backup & Recovery
- Customer Service
- Technical Documentation
- Problem Solving
Languages
- English (Fluent)
- Twi (Native)
- French (Basic)
Leadership Experience
Electoral Commissioner, Computer Science Student Association (CSSA), University for Development Studies, Ghana, 10/01/16, 02/28/17
- Organised student elections.
- Ensured transparent electoral processes.
- Coordinated election officials.
- Managed election logistics.
- Promoted fairness and accountability.
Projects
Vehicle Management System (Final Year Project )
- Designed and developed a computerized vehicle management solution for the Ghana Police Service
- Produced system analysis, database design and implementation documentation.
Third Trimester Field Practical Project (Teamwork)
Training
- Arduino Workshop
- Practical Networking
- Future:
- Microsoft Azure Fundamentals (AZ-900)
- CompTIA A+
Timeline
Dean of Students
St Michael's Nursing and Midwifery Training College
02.2023 - Current
IT Manager
St Michael's Nursing and Midwifery Training College
03.2019 - Current
System Administrator
Cereus Limited
10.2017 - 01.2019
IT Officer
Church of Christ Mission Clinic
09.2017 - 08.2018
IT Lead
Friends of Libraries in Ghana
08.2017 - Current
Summer Intern
Perseus Mining Ghana Limited
05.2016 - 08.2016
Bachelor of Science - Computer Science
University for Development Studies
08.2013 - 01.2017