Justice Mensah
Accra
Summary
Driven Assistant Hotel Manager with a proven track record at Mr Emmanuel Kofi Obeng, excelling in front office operations and guest satisfaction tracking. Skilled in staff training and maintaining high standards of service, achieving a significant improvement in guest satisfaction scores. Demonstrates strong record-keeping abilities and exceptional work ethics, contributing to operational excellence.
Overview
12
12
years of professional experience
Work History
Assistant Hotel Manager
Mr Emmanuel Kofi Obeng
04.2020 - Current
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
Excavator Operator
MPH
06.2018 - 06.2020
- Loaded and unloaded heavy objects, dirt and other materials on-site.
- Assisted in site preparation tasks, including clearing debris and vegetation, ensuring a safe work environment for all team members.
- Dug ditches and trenches using trench rollers, rammers and shovels for small-scale excavations.
- Collaborated with other heavy equipment operators to coordinate movements and optimize work zone safety.
Mobile Banking
DATCCU
05.2012 - 06.2018
- Led efforts to implement mobile banking technology at the branch level, increasing client convenience while reducing operational costs.
- Assisted in the development of targeted marketing campaigns, increasing mobile banking usage among clients.
- Provided remote support for customers experiencing difficulties with mobile banking applications, ensuring seamless access to services.
- Promoted digital banking solutions to customers, driving increased adoption of online and mobile banking platforms.
Education
Agriculture Science
Dunkwa Snr High Technical School
Dunkwa On Offin, Ghana08.2011
Skills
- Front office operations
- Guest satisfaction tracking
- Staff Training
- Record keeping
- Proper maintenance and good work ethics
Timeline
Assistant Hotel Manager
Mr Emmanuel Kofi Obeng
04.2020 - Current
Excavator Operator
MPH
06.2018 - 06.2020
Mobile Banking
DATCCU
05.2012 - 06.2018
Agriculture Science
Dunkwa Snr High Technical School
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