JUSTICE ANKAMAH
ACCRA
Summary
Dynamic IT Technician with proven expertise at Cargill Ghana Limited, excelling in technical support and network troubleshooting. Adept at deploying operating systems and enhancing system performance, I effectively communicate complex concepts to diverse users while ensuring robust virus protection. Committed to fostering positive relationships and delivering exceptional user training.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Technician
Cargill Ghana Limited
ACCRA
03.2021 - Current
- Provided technical support to users via telephone or remote access.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided training sessions for end users on how to use various software programs.
- Resolved hardware issues including replacing parts as necessary.
- Configured routers, switches and wireless access points for LANs and WANs.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
Bishop Herman College
Kpando09-2020
BSc Information Technology - IT Network Security
Accra Institute Of Technology
ACCRASkills
- Technical support
- Hardware installation
- User training
- Virus protection
- Effective communication
- Desktop technical support
- Mobile device management
- Application installations
- Multitasking Abilities
- Incoming call management
- Technical communication
- Microsoft windows and office
- Computer system diagnostics software
- Active listening
Languages
English
Proficient (C2)
C2
TWI
Advanced (C1)
C1
EWE
Native
Native
Ga
Advanced (C1)
C1
Certification
- Shaba IT Training Center
Timeline
IT Technician
Cargill Ghana Limited
03.2021 - Current
High School Diploma -
Bishop Herman College
BSc Information Technology - IT Network Security
Accra Institute Of Technology
Similar Profiles
Isaac Nkrumah-DadzieIsaac Nkrumah-Dadzie
Team Lead & Production Operator at Cargill Ghana LimitedTeam Lead & Production Operator at Cargill Ghana Limited
HONNY MICHAELHONNY MICHAEL
Process Operator Trainee at Cargill Ghana Limited National ServiceProcess Operator Trainee at Cargill Ghana Limited National Service
BELLONA AKOMAA AGYEIBELLONA AKOMAA AGYEI
HYGIENE OFFICER, QUALITY CONTROL AND ASSURANCE at GBFOODS GHANA LIMITEDHYGIENE OFFICER, QUALITY CONTROL AND ASSURANCE at GBFOODS GHANA LIMITED
JAYNE SEYRAM OFFORIJAYNE SEYRAM OFFORI
Administrative Assistant at Belmar KindergartenAdministrative Assistant at Belmar Kindergarten
Leslie Johnny AnkrahLeslie Johnny Ankrah
Accounts Officer at Forestry CommissionAccounts Officer at Forestry Commission