JULIUS KWABLA EDEM FIAVE
Sunyani
Summary
Pharmacy Technician and a Territory Manager of a Pharmaceutical company. Proven ability to drive sales growth, build strong client relationships, and develop strategic market plans. Decisive team leader with excellent attention to detail. Known for fostering team collaboration and adapting to changing market conditions. Expertise in negotiation, market analysis, and customer service. Reliable and results-focused with a passion for achieving targets and exceeding expectations.
Overview
8
8
years of professional experience
Work History
Territory Manager
SCAB PHARMACY
12.2024 - Current
- Territory manager for fifteen (15) pharmacy shops.
- Led team to exceed sales targets, fostering competitive yet collaborative team environment that encouraged innovation and persistence.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Attended trade shows and industry events to promote company products and services.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Organized regular training sessions for territory members to enhance their medicine product knowledge and overall sales skills.
- Addressed and resolved client issues swiftly, maintaining high levels of client satisfaction.
Sector Manager
SCAB PHARMACY
01.2023 - 11.2024
- Supervised, encouraged, and evaluated five branches and one supermarket by coaching and empowering team members to meet branch and company goals.
- Obtained and enhanced quality benchmarks and objectives by developing and implementing standard practices and control plans.
- Developed strategic plans to help increase branch sales and minimize medicine and provision expiries.
- Built an Excel spreadsheet performance tracker to identify branch strengths and encourage professional development opportunities.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Used software (Tally) to check and correct banking invoices.
- Solicited prescriptions from nearby hospitals to the pharmacy branches while educating Doctors and Nurses on the use of some medications.
Pharmacy Technician | Branch Supervisor
SCAB PHARMACY
09.2020 - 01.2023
- Maintained a clean and well-organized work area to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Assisted newly hired employees with dispensing medication to clients and developed a training manual to use for reference.
- Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines.
- Achieved results by working with staff to meet established targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Worked closely with branch Pharmacist to design a regular routine that will help improve medicine knowledge among team members.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Pharmacy Technician
SUNYANI TEACHING HOSPITAL
09.2019 - 08.2020
- Counted, measured, and compounded medications following standard procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with a strong commitment to accuracy, efficiency, and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into the internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Worked closely with prescribers and nurses by participating in ward rounds and weekly presentations to improve on patient healthcare
Pharmacy Technician Intern
SUNYANI TEACHING HOSPITAL
01.2017 - 01.2018
- Restocked automated medication dispensing equipment.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
- Assisted in dispensing medication to patients.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information under the supervision of a pharmacist.
- Aided patients in understanding how to properly take medications.
Education
Higher National Diploma(HND) - Pharmacy Technology
Sunyani Technical University
06-2019
Skills
- Employee Development
- Sales Coaching
- Decision-Making
- Proficient in Excel and Tally software
- Performance Improvement
- Inventory Management
- Sales Tracking
- Schedule Management
- Team Leadership
- Territory management
- Pharmaceutical calculations
- Pharmacology
- Pharmacy dispensing management
- Patient Counseling
References
Dr. Stephen Clark-Bandoh
CEO | Scab pharmacy
Tel : +233 0262428291
Patrick Addai Boamah
Administrator | Scab Pharmacy
Tel: +233 244039593
Dr. Augustine Damoah
Pharmacist | Sunyani Teaching Hospital | Scab Pharmacy
Tel: + 233 542580920
Dr. Joana Bandoh
Pharmacist | Scab Pharmacy
Tel: +233 249782014
Dr. Paul Gyan
Director of HeFRA, Ashanti Region
Tel: +233 501585078
Emmanuel Tetteh Doku (PhD)
Lecturer
Tel: +233 555135120
Additional Information
I am also a web developer and a data analyst, both with an intermediate level of experience. Also, I am currently in a start-up developing web apps with two experienced computer programmers. We are developing an app for patients to quickly access healthcare needs by scheduling hospital appointments and having virtual consultations with convenience at their preferred health facility.
Timeline
Territory Manager
SCAB PHARMACY
12.2024 - Current
Sector Manager
SCAB PHARMACY
01.2023 - 11.2024
Pharmacy Technician | Branch Supervisor
SCAB PHARMACY
09.2020 - 01.2023
Pharmacy Technician
SUNYANI TEACHING HOSPITAL
09.2019 - 08.2020
Pharmacy Technician Intern
SUNYANI TEACHING HOSPITAL
01.2017 - 01.2018
Higher National Diploma(HND) - Pharmacy Technology
Sunyani Technical University
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