Juliet Ayoko Kalaboka Amah
Accra
Summary
Dynamic bilingual professional with extensive experience in office administration and content management, notably at SECAM Secretariat and Conectys. Excelled in organizing international meetings and enhancing online community standards with voluntering for the World Day Celebrations 2023 in Lisbon . Demonstrates exceptional organizational skills and interpersonal abilities, ensuring high compliance and efficient event planning. Proven track record of working autonomously, driving satisfaction and operational excellence.
Overview
21
21
years of professional experience
Work History
Content Moderator
Conectys
Lisbon
11.2023 - 04.2024
- Reviewed Tiktok Live French content for compliance with internal policies and procedures.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Ensured adherence to company guidelines while moderating online forums and social media sites.
Volunteer
Fundação JMJ 2023
Lisbon
11.2022 - 08.2023
- Answered volunteers' and pilgrims' inquiries about the World Youth Day celebrations via phone, email, and chat.
- Provided support to all bishops' participants for their complete registration, from flight details to board and lodge, and attendance at major activities of the celebrations.
- Liaised with Continental Episcopal Conferences to provide support and ensure their participation in the celebrations.
Bilingual Administrative Secretary
SECAM Secretarait
Accra
09.2012 - 07.2022
- Organized and maintained confidential files and records.
- Oversees secretarial and logistic services for meetings and international conferences organized by SECAM (visas, flight bookings, hotels, etc.).
- Prepared agendas for meetings and took minutes.
- Coordinated travel arrangements for staff members
- Answered phones, responded to inquiries, and directed calls appropriately.
- Scheduled appointments, managed calendars, and organized events.
- Supported the Secretary General with the daily operational functions.
- Assisted in handling protocol matters.
- Assisted in periodic contact with partner agencies (MIISIO, MISEREOR, CAFOD, CIDSE, USCCB, etc.).
- Assisted in preparing project proposals and reports.
- Translated letters and simple documents from English to French and vice versa.
Insurance Agent
Quality Insurance Company
Accra
05.2010 - 09.2012
- Assisted clients in selecting appropriate coverage options for their needs.
- Followed up with clients regularly to ensure satisfaction with services provided.
- Upsold products to policyholders and potential new clients.
- Facilitated policy renewals, ensuring clients' coverage needs were continuously met.
- Built and maintained strong relationships with clients through regular follow-ups and excellent customer service.
National Service Person
National Malaria Program, Regional Office
Accra
04.2008 - 08.2009
- Assisted the Regional Coordinator in gathering data on malaria and tuberculosis from all health facilities in the Greater Accra Region.
- Assisted in creating reports on review meetings for the National Office.
- Assisted in organizing training for health personnel under the Malaria Program initiative.
Training Assistant
Graphic Communications Group
Accra
01.2008 - 04.2008
- Assisted in organising training programs for staff and new employees.
- Assisted in writing reports and filling out documents.
Secretary
Boabab Network
Accra
02.2003 - 06.2004
- Provided administrative support to the office manager and other staff members.
- Assisted in the sales and repair of computers.
Education
Bachelor of Science - Management
Central University
Accra09-2008
Skills
- Bilingual (French and English)
- Office administration
- Networking
- Good in planning of Meetings and Conferences
- Online research
- Social media
- Content management
- Organizational skills
- Strong interpersonal and communication skills
- Ability to work under little or no supervision
Languages
English
First Language
French
Proficient (C2)
C2
Affiliations
- Volunteering for ten months for the preparations of the World Youth day Celebrations in Lisbon (November 2022 - August 2023). This two week event gathered more than 2 millions youth from almost every country of the world. I played a key role as a liason team member that planned for the every aspect of the participations of 900 Bishops attending this event.
Timeline
Content Moderator
Conectys
11.2023 - 04.2024
Volunteer
Fundação JMJ 2023
11.2022 - 08.2023
Bilingual Administrative Secretary
SECAM Secretarait
09.2012 - 07.2022
Insurance Agent
Quality Insurance Company
05.2010 - 09.2012
National Service Person
National Malaria Program, Regional Office
04.2008 - 08.2009
Training Assistant
Graphic Communications Group
01.2008 - 04.2008
Secretary
Boabab Network
02.2003 - 06.2004
Bachelor of Science - Management
Central University
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