Juliet Osei
Accra
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Placito Ghana Limited. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in managing transactions accurately while fostering strong customer relationships, contributing to increased loyalty and repeat business. Goal-oriented with a commitment to excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
Placito Ghana Limited
Accra, Ghana
06.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Customer Service Representative
St Michael's Travels
11.2017 - 06.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Issuing airline tickets.
- Helping customers with their travel packages.
Cashier
Movenpick Ambassador Hotel
Accra
10.2016 - 08.2017
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier
Pizza Inn
Accra, Ghana
08.2014 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Oraida Enterprise (ECG)
02.2012 - 09.2013
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Diploma - Travel And Tourism
School of Aviation
Accra06.2014
Skills
- Customer service
- Teamwork and collaboration
- Cash handling
- Time management
- Listening skills
- Goal oriented
Certification
Virtual Assistants Certificate. ALX
Timeline
Sales Associate
Placito Ghana Limited
06.2022 - 01.2023
Customer Service Representative
St Michael's Travels
11.2017 - 06.2019
Cashier
Movenpick Ambassador Hotel
10.2016 - 08.2017
Cashier
Pizza Inn
08.2014 - 09.2016
Cashier
Oraida Enterprise (ECG)
02.2012 - 09.2013
Diploma - Travel And Tourism
School of Aviation