Juliet Nortey
Accra-Ghana,Ghana
Summary
A dynamic individual who is skilled in addressing competing priorities with stringent time management and strategic prioritization. I am well versed in industry best practices and regulatory requirements and equipped to produce quality deliverables with dependable performance. I leverage administrative, organizational and prioritization skills to coordinate high-volume workloads and a proactive problem-solver with superior communication skills. I am an adaptable student accustomed to supporting diverse projects, possessing a collaborative mindset with a history of successful teamwork and offering a dependable work ethic and a proactive approach to challenges.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work History
DEVELOPMENT PLANNING OFFICER
Ministry of Environment, Science,Technology
Accra, Ghana
11.2019 - Current
- Managed planning projects by liaising with in-house and external disciplines to guarantee on-time completion of projects.
- Analyzed trends in activities to recommend the most effective use of resources for logistics.
- Facilitated project team's setup of proper project control structures, systems and tools.
- Communicated and influenced others at various levels to drive action and continuous improvement.
- Prepared and submitted planning appraisals and statements for site-related developments and changes.
- Mapped out new solutions to problem areas to fit within clients' vision.
- Introduced new colleagues and planned approaches to meet the ministry's goals.
- Demonstrated strong working knowledge of multiple planning systems by staying up-to-date on new technologies.
- Led pre-application consultations with planning officers and internal colleagues.
- Integrated successful project planning data with other project systems to increase customer satisfaction for completed jobs.
- Utilized planning tools to understand and answer client briefs.
- Calculated and maintained alternate performance option plans to avoid delays in production completion.
CLIENT SERVICE OFFICER
REGISTRAR GENERAL'S DEPARTMENT
Accra, Ghana
08.2017 - 09.2019
- Managed a total department call volume of about 70 per day.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up on unresolved customer issues to investigate and resolve problems.
- Managed workflow to continuously exceed quality service goals.
- Reviewed repeated issues within operations and business management to solve problems and improve department outcomes.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
- Facilitated conflict resolution by implementing protocols and investigating issues through to completion.
- Responded to customer requests with friendly, knowledgeable service and support.
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
- Liaised between customers and internal departments to address and resolve customer service concerns.
CUSTOMER SALES OFFICER (INTERN
UNIBANK
Accra, Ghana
06.2017 - 08.2017
- Handled customer inquiries promptly and professionally, consistently exceeding satisfaction.
- Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
- Continuously improved product knowledge to maintain the highest levels of service quality.
- Delivered effective product demonstrations, consistently ensuring customer comprehension.
- Designed appealing and convincing sales presentations, receiving ongoing recognition from management.
- Performed daily opening and closing functions and inventory management.
- Employed design skills to create attractive merchandise displays, consistently increasing product appeal.
- Prepared targeted, personalized sales proposals, achieving 70% lead conversion.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Informed customers regarding promos and warranty services to increase sales.
- Maintained knowledge of products and features to provide recommendations to customers.
- Participated in staff meetings to develop strategies in selling.
- Collaborated with sales managers to meet target quotas.
INTERN
TEMA OIL REFINERY
TEMA, GHANA
05.2016 - 08.2016
- Answered phone inquiries and directed phone calls to specific departments.
- Sorted, labeled and filed documents in alphabetical order to maintain consistency.
- Monitored stock to maintain a consistent supply for inventory.
- Booked conference rooms, catering and sent invitations to help coordinate events.
- Researched the latest trends to keep abreast with new products and features.
- Attended meetings and recorded minutes to maintain proper documentation.
- Communicated with customers regarding products and services to raise brand awareness.
- Participated in training and seminars to enhance skills and promote growth.
- Created presentations and important documents for staff meetings.
- Managed calendar and scheduled appointments for executives to attend meetings.
INTERN
OMNIBANK
05.2015 - 08.2015
- Responsible for data collection and data entry of new clients
- Responsible for transferring data from the old software (M250) to dot net
- Assist the Senior Customer Sales Officer in prospecting for customers for account opening.
SALESPERSON
VICTORIA AKLORBORTU ENTERPRISE
Accra, Ghana
05.2013 - 09.2013
- Running a grocery shop
- Managed customer feedback, using objection-handling skills to resolve issues to mutually satisfying conclusions.
- Proactively contacted and secured key accounts, contributing to 90% sales revenue growth.
- Improved sales potential, developing and updating product knowledge through periodic training.
- Responded to sales and quotation inquiries accurately and efficiently to achieve established sales metrics.
- Optimized closing rates, demonstrating sample products to explain characteristics and benefits.
- Expanded client base by offering exceptional customer service and communication.
- Enabled accurate sales forecasting by generating quarterly key reports for senior management.
- Maximized value of sales by effectively up-selling customers to premium products and services.
- Coached and mentored four new hires to consistently exceed monthly sales quota by up to 80%.
- Guaranteed customer satisfaction, offering various options to suit customer needs and aspirations.
- Resolved customer concerns promptly to maintain satisfaction.
- Set up appointments with potential and current customers to discuss new products and services.
- Contacted satisfied customers to offer additional services.
- Collected and processed payments.
Education
Masters - International Relations and Diplomacy
Ghana Institute of Management and Public Administration
Accra-Ghana 01.2020 - 05.2022
Bachelor Of Arts - Political Science and Geography and Resource Development
University of Ghana
Accra-Ghana 09.2010 - 05.2013
Stiftung Certificate in Young Leadership Programme - Leadership
Friedrich Ebert Stiftung
Accra-Ghana 02.2017 - 09.2017
West African Senior Secondary School Certificate - General Arts
Aburi Girls Senior High School
Aburi- Ghana 09.2010 - 05.2013
Basic Education Certificate Examination -
Elim Preparatory School
Accra-Ghana 01.2007 - 04.2010
Skills
- Research methods
- Planning issues
- Department oversight
- Relationship building
- Economic planning
- Economic policy research
- Project Management
- Research experience
- Contract Negotiation
- Report writing and documentation
Accomplishments
- Participant in the seminar on the prevention and control of environmental pollution for developing countries by the Peoples Republic of China-Ministry of Agriculture (BIOMA), Chengdu-China, May 2023
- Participant in the Environmental and social risks management and grievance redress mechanism training workshop for the landscape restoration and small-scale mining project for the Southern Sector by the World Bank, June 2023
Additional Information
- DIRECTOR, MINISTRY OF LANDS AND NATURAL RESOURCES ACCRA 0249563990
Languages
English
Fluent
French
Upper intermediate
Timeline
Masters - International Relations and Diplomacy
Ghana Institute of Management and Public Administration
01.2020 - 05.2022
DEVELOPMENT PLANNING OFFICER
Ministry of Environment, Science,Technology
11.2019 - Current
CLIENT SERVICE OFFICER
REGISTRAR GENERAL'S DEPARTMENT
08.2017 - 09.2019
CUSTOMER SALES OFFICER (INTERN
UNIBANK
06.2017 - 08.2017
Stiftung Certificate in Young Leadership Programme - Leadership
Friedrich Ebert Stiftung
02.2017 - 09.2017
INTERN
TEMA OIL REFINERY
05.2016 - 08.2016
INTERN
OMNIBANK
05.2015 - 08.2015
SALESPERSON
VICTORIA AKLORBORTU ENTERPRISE
05.2013 - 09.2013
Bachelor Of Arts - Political Science and Geography and Resource Development
University of Ghana
09.2010 - 05.2013
West African Senior Secondary School Certificate - General Arts
Aburi Girls Senior High School
09.2010 - 05.2013
Basic Education Certificate Examination -
Elim Preparatory School
01.2007 - 04.2010
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