Self-motivated Hospitality Manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Hi, I’m
Juliet Fremah Akosua
Accra
Summary
Overview
22
years of professional experience
Work History
Fenglad School Complex
Administrator
03.2000 - 05.2022
Job overview
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Modak Royal Hotel
Receptionist
06.2006 - 09.2006
Job overview
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
Ghana Institute of Management Professional StudiesKumasi, Ghana
Bachelor of Science from Hospitality
06.2017
University Overview
University of Cape CoastCape Coast
Diploma from Diploma in Tourism Management
06.2011
University Overview
Skills
- Employee Supervision
- Customer Service
- Information Management
- Staff Management
- Office Administration
- Decision-Making
- Team Collaboration
- Good communication
Languages
English
Advanced (C1)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
Modak Royal Hotel
06.2006 - 09.2006
Administrator
Fenglad School Complex
03.2000 - 05.2022
Ghana Institute of Management Professional Studies
Bachelor of Science from Hospitality
University of Cape Coast
Diploma from Diploma in Tourism Management
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