Summary
Overview
Work History
Education
Skills
Languages
Training Programmes Attended
Personal Information
Key Descriptors
Hobbies and Interests
Additional Information
Timeline
Generic

Juliet Freeman

Sekondi

Summary

Highly reliable and experienced with track record of helping customers improve bottom-line numbers by providing tailored advice, expertise and innovative solutions.

Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability.

Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.

Overview

18
18
years of professional experience

Work History

SUPERVISORY CONTRACTOR

SCANCOM PLC
01.2022 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Creating memorable customer experience.
  • Maintain an excellent professional relationship with team members.
  • Providing excellent customer services to customers.
  • Assisting with the registration of new customers
  • Educating customers on new products and services
  • Responding promptly to customer requests and complaints ➢ Ensuring on time delivery of relevant communication to customers.
  • Assist the branch coordinator in the overall management of the branch.
  • Lead daily briefing & debriefing sessions.
  • Escalate customer issues for speedy resolution.
  • Assist in preparing branch weekly report.
  • Drive and deliver excellent customer service in the Service Centre/Connect Store.
  • Assist the branch head in the overall management of the branch.
  • Handle customer problems, complaints, and requests.
  • Educate customers on products and services.
  • Cross and Upsell MTN Products & Service as well as devices.
  • Drive digital Apps and agenda within the branch space.
  • Drive innovation and creativity within the branch space.
  • Support companywide business initiatives at the branch.
  • Supervise assigned Community Shops, Tellers and other relevant stakeholders.
  • Manage inventory for the branch and ensure minimum level stock holding.
  • Ensure branch standards are always maintained according to the blueprint.

MCS SUPERVISOR,WESTERN CLUSTER

SCANCOM PLC
01.2017 - 01.2023


  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Maintain an excellent professional relationship with Community Shop Agents.
  • Assisting agents to resolve customer queries.
  • Managing day-to-day activities Community Shop Agents.
  • Meetings with connect store agents on how to create an excellent customer experience.
  • Coaching Connect store agents.
  • Embed CLF behaviors at Community Shops.
  • Preparing weekly MCS Report.
  • Managing day-to-day activities Community Shop Agents.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Meetings with agents on how to create an excellent customer experience.
  • Coaching Connect store agents.
  • Embed CLF behaviors at Community Shops.
  • Preparing weekly MCS Report.

CONNECTSTORE HEAD

SCANCOM PLC
01.2014 - 12.2016


  • Skilled at working independently and collaboratively in a team environment.
  • Maintain an excellent professional relationship with Connect store agents.
  • Assisting Connect store agents to resolve customer queries.
  • Managing Connect store day to day activities.
  • Meetings with connect store agents on how to create an excellent customer experience.
  • Coaching Connect store agents
  • Embed CLF behaviours at Connect stores.
  • Preparing weekly Connect store Report.
  • Assisting Connect store agents to resolve customer queries.

NATIONAL SERVICE PERSON/PERSONAL ASSISTANT/Administrative Assistant

SCANCOM PLC
10.2012 - 12.2013
  • Data Management
  • Capturing minutes during meetings.
  • Carried out administrative requirement of the department.
  • Validating daily MNP figures provided by Area Account Developers (AAD)
  • Managing and keeping day to day records of items at Warehouse.
  • Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
  • Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
  • Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.

INTERN

ELECTRICITY COMPANY OF GHANA(ECG)
01.2009 - 02.2009
  • General Administration
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Record Keeping
  • Customer Service

INTERN

GHACEM LIMITED
11.2007 - 06.2008
  • Assistant to IT Manager
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Taking inventory of computers
  • Training on Microsoft word/excel/PowerPoint
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Analyzed problems and worked with teams to develop solutions.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Explored new technologies and approaches to streamline processes.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
  • Aided in enhancing website user experience with thorough usability testing.
  • Boosted social media engagement through creative content creation.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Gathered, organized and input information into digital database.

Education

Diploma - Human Resource Development

ICM-UK - PRIMPS
TAKORADI
01.2022

Bachelor of Arts - THEATRE STUDIES

University of Cape Coast
CAPE COAST
01.2012

Skills

  • Result Oriented
  • Good Communicator
  • Problem Solver
  • Empathetic
  • Systematic
  • Self-Motivated
  • Dependable
  • Innovative
  • Enthusiastic
  • Conflict resolution
  • Collaborative
  • Team player
  • Implementation of systems and processes
  • Steadfast persistence
  • Customer focus
  • Customer Relationship management
  • Timely delivery of results
  • General Administration
  • Readiness to work with little supervision
  • Achievement oriented
  • Multitasking
  • Excellent communication skills
  • Highly alert to matters of security and confidentiality
  • Computer literate
  • Microsoft word
  • Excel
  • PowerPoint
  • High sense of responsibility
  • Committed
  • Self – motivated
  • Enthusiastic

Languages

English
Twi
Ewe
Fante

Training Programmes Attended

  • 05/26/17, The need for Safety and security under MTN Ghana Security and Safety Road Show by Bambet Security Services, Takoradi
  • 10/13/17, Leadership & Career Training Seminar by Ayo
  • Customer Experience Management Training
  • MTN APP Training
  • MM Compliance Training
  • Fire and Safety Training
  • Data Science Training

Personal Information

  • Date of Birth: 06/04/89
  • Nationality: GHANAIAN
  • Marital Status: Married

Key Descriptors

  • Result Oriented
  • Good Communicator
  • Problem Solver
  • Empathetic
  • Systematic
  • Self-Motivated
  • Dependable
  • Innovative
  • Enthusiastic
  • Conflict resolution
  • Collaborative
  • Team player

Hobbies and Interests

  • Fashion and trends
  • Singing
  • Dancing
  • Acting
  • Reading beyond my scope
  • Cooking
  • Promotion of peace and sustainable development
  • Serving humanity and joining people with the same interests all over the world
  • Watching movies

Additional Information


• I have interest in fashion and trends.

• I love singing, dancing and acting.

• Challenged to read beyond my scope.

• I enjoy cooking.

• Inspired by the promotion of peace and sustainable development

• Inspired by my need to serve humanity and joining people with the same interests all over the world

• I enjoy watching movies.

Timeline

SUPERVISORY CONTRACTOR

SCANCOM PLC
01.2022 - Current

MCS SUPERVISOR,WESTERN CLUSTER

SCANCOM PLC
01.2017 - 01.2023

CONNECTSTORE HEAD

SCANCOM PLC
01.2014 - 12.2016

NATIONAL SERVICE PERSON/PERSONAL ASSISTANT/Administrative Assistant

SCANCOM PLC
10.2012 - 12.2013

INTERN

ELECTRICITY COMPANY OF GHANA(ECG)
01.2009 - 02.2009

INTERN

GHACEM LIMITED
11.2007 - 06.2008

Diploma - Human Resource Development

ICM-UK - PRIMPS

Bachelor of Arts - THEATRE STUDIES

University of Cape Coast

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Juliet Freeman