JULIET ASARE ARCHER
MILTON KEYENES
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Back Office Executive
OmniBSIC Bank Ghana
01.2020 - 08.2024
- Processing of Inward and Outward Cheques clearing, Funds Transfers, Internal Cheques Transfers
- Contributed to branch growth by identifying cross-selling opportunities and promoting suitable products to customers.
- Handling of Vault and ATM keys
- Supervised branch operations and made continuous improvements in each area in the absence of the branch manager
- Contacted potential clients to pursue sales and activate dormant accounts
- Preparing of Weekly and Monthly salaries, office expenses, commissions and other accounting disbursements for accuracy and compliance.
- Prepared Daily, Weekly and Monthly reconciliations and reports
- Complied with established internal controls and policies.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
- Handling of daily call overs
Customer Service Officer
Sahel Sahara Bank
01.2017 - 12.2019
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Processed customer service orders promptly to increase customer satisfaction. e.g. Cheque books, Visa cards, Statement request etc.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
Teller
Sahel Sahara Bank
10.2009 - 01.2016
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Maintained friendly and professional customer interactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Administrative Assistant
Fiaseman Rural Bank
04.2004 - 09.2009
- Answered multi-line phone system, e.g. 30 incoming calls daily, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organizing and scheduling of Board meetings with the CEO
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted co-workers and staff members with special tasks on daily basis.
Education
MBA - Business Administration
Amity University-Directorate of Distance Online Ed
Noida, Uttar Pradesh, India11.2015
Diploma In Management Studies - Business Administration And Management
University of Cape Coast
Cape Coast09.2012
Diploma In Business Studies - Business Administration And Management
TAKORADI POLYTECHNIC
TAKORADI11.2005
Skills
- Administrative background
- Administrative Support
- Time management abilities
- Adaptability
- Reliability
- Teamwork and Collaboration
- Reception Management
- Fast Learner
- Customer Service
Timeline
Back Office Executive
OmniBSIC Bank Ghana
01.2020 - 08.2024
Customer Service Officer
Sahel Sahara Bank
01.2017 - 12.2019
Teller
Sahel Sahara Bank
10.2009 - 01.2016
Administrative Assistant
Fiaseman Rural Bank
04.2004 - 09.2009
MBA - Business Administration
Amity University-Directorate of Distance Online Ed
Diploma In Management Studies - Business Administration And Management
University of Cape Coast
Diploma In Business Studies - Business Administration And Management
TAKORADI POLYTECHNIC
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