JULIANA OWUSU BARNIE OBAAPA
Accra
Summary
Entry-level Human Resource Management graduate pursuing a career in HR administration and people operations. Strong academic performer recognized for leadership, tutoring, and peer influence, with hands-on experience in customer service and public-sector administration. Brings strong communication, organization, and problem-solving skills to support HR teams and contribute positively to workplace operations.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Registration Assistant
National Identification Authority
Accra
10.2024 - 11.2025
- Assisted with enrollment, issuance, and replacement of Ghana Cards
- Verified applicant information and ensured data accuracy
- Maintained confidentiality of records
- Assisted in processing national identification applications and documentation.
- Maintained databases for tracking application status and updates on citizens' information.
- Collaborated with team members to improve workflow and enhance customer service experiences.
- Responded to inquiries regarding registration processes and identification requirements.
Customer Service Assistant
Hanson Electricals
Accra
10.2017 - 10.2018
- Supported customers with inquiries and service needs
- Managed daily tasks efficiently and met deadlines
- Contributed to smooth team operations
- Processed customer transactions and handled payment inquiries efficiently.
- Maintained cleanliness and organization of the service area and displays.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Human Resource Management - Science in Administration
University of Ghana
Legon, Accra, Ghana 10.2021 - 08.2024
High School Diploma -
Dannaks Senior High School
Accra, Ghana 01.2018 - 09/2020
Skills
- Attention to detail
- Microsoft office
- Customer relationship management (CRM)
- Professionalism
- Team building
- Critical thinking
- Database management
Volunteer Experience
Registration Assistant, National Identification Authority (Ga East), Accra, Greater Accra Region, Ghana, 2024, Assisted with enrollment, issuance, and replacement of Ghana Cards, Verified applicant information and ensured data accuracy, Maintained confidentiality of records
Open To Relocation
True
Open To Remote
True
Languages
English
Advanced
C1
Timeline
Registration Assistant
National Identification Authority
10.2024 - 11.2025
Bachelor of Human Resource Management - Science in Administration
University of Ghana
10.2021 - 08.2024
High School Diploma -
Dannaks Senior High School
01.2018 - 09/2020
Customer Service Assistant
Hanson Electricals
10.2017 - 10.2018