Juliana Donkor
Berlin
Summary
Dynamic Human Resources professional with hands-on experience in office management and administrative support, dedicated to enhancing HR processes and providing exceptional clerical services. Specialized in Human Resources Management with a strong focus on recruitment strategies, having conducted an in-depth thesis on recruitment as a key HRM practice among private universities in the Greater Accra Region, Ghana. Adept at leveraging both theoretical knowledge and practical experience to optimize talent acquisition, employee engagement, and organizational effectiveness.
Overview
7
7
years of professional experience
Work History
Salon Manager
EXOUSIA BEAUTY SALON
01.2024 - 12.2025
- Managed daily salon operations and ensured smooth workflow.
- Supervised staff, providing guidance and training as needed.
- Scheduled appointments and maintained client records efficiently.
- Handled customer inquiries and resolved issues promptly.
- Implemented salon policies to enhance service quality and compliance.
- Coordinated inventory management, ordering supplies as necessary.
- Resolved guest complaints.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Maintained accurate financial records of all salon transactions.
Human Resources Assistant(Intern)
Ecobank Ghana Limited
08.2022 - 12.2023
- Assist in maintaining accurate and up-to-date human resource files, records, and documentation.
- Maintains the integrity and confidentiality of human resource files and records.
- Receiving and dispatching of letters, and other correspondence.
- Submitting letters for endorsement.
- Phototyping and scanning of documents and other assigned duties.
- Assist the unit in typing of memo's, letters and other correspondence.
- Answering calls, taking messages and handling correspondence.
Receptionist(National Service Personnel)
Edwom.com
Accra
11.2020 - 08.2021
- Greet and welcome guests as soon as they arrive at the office.
- Direct visitors to the appropriate person and office.
- Ensure reception is tidy and presentable, with all necessary stationery and material (e.g.pens, forms and brochures)
- Provide basic and accurate information in person and via phone/email.
- Perform other clerical receptionist duties such as typing, filing and photocopying.
Assistant Secretary(Intern)
Electricity Company Of Ghana LTD
Accra
06.2019 - 07.2019
- Receiving, registering, dispatching of letters, and other correspondence.
- Filling and retrieval of circulars/memo's.
- Submitting letters for endorsement.
- Phototyping of documents and other assigned duties.
- Assist the unit in typing of memo's, letters and other correspondence.
- Answering calls, taking messages and handling correspondence.
Education
Master of Science - International Business Management
University of Europe For Applied Sciences
Berlin, Germany08.2025
Bachelor of Education - Management
West End University College
Accra, Ghana06.2020
General Art - General Art
Tweneboa Kodua S.H.S.
Kumawu, Ashanti Region, Ghana06-2015
Skills
- Problem Solving
- Creativity
- Ability to Multitask
- Leadership
- Microsoft Office
- Ability to Work Under Pressure
- Computer Skills
- Fast Learner
- Communication Skills
- Time Management
- Adaptability
- Teamwork
References
- King Barry Kofi, HR Business Partner, Ecobank Ghana, bking@ecobank.com, +233269808880
- Dr. Isaac Nyarko Kwakye, Ag. Dean, Faculty Of Education, West End University College, inkwakye@weuc.edu.gh, +233242687013
- Abdul Rashid, Operation Manager, Edwom.com, rashid.edwom@gmail.com, +2335509660
Websites
Personal Information
- Date of Birth: 05/05/1994
- Nationality: Ghanaian
- Place of Birth: Accra
Languages
- English
- German
- Twi
- Fante
Timeline
Salon Manager
EXOUSIA BEAUTY SALON
01.2024 - 12.2025
Human Resources Assistant(Intern)
Ecobank Ghana Limited
08.2022 - 12.2023
Receptionist(National Service Personnel)
Edwom.com
11.2020 - 08.2021
Assistant Secretary(Intern)
Electricity Company Of Ghana LTD
06.2019 - 07.2019
Master of Science - International Business Management
University of Europe For Applied Sciences
Bachelor of Education - Management
West End University College
General Art - General Art
Tweneboa Kodua S.H.S.