Summary
Overview
Work History
Education
Skills
Timeline
Generic

Judith Kumi

Summary

Proven leader in hospitality, adept at team management and customer engagement, with a track record of enhancing operational efficiency at N 17 Restaurant. Skilled in POS system operation and conflict resolution, I excel in leveraging feedback to drive substantial improvements, significantly boosting customer satisfaction.

Overview

10
10
years of professional experience

Work History

Restaurant Manager

N 17 Restaurant
06.2023 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Hotel Receptionist

Ike's Cultural Village
03.2021 - 06.2023
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Managed cash transactions accurately, maintaining proper financial records for the reception area.
  • Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
  • Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
  • Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.

Buffet Attendant

Euro Luck Star Casino
08.2017 - 06.2018
  • Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
  • Supported efficient kitchen operations by communicating effectively with culinary staff regarding dish replenishment and quality.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Reduced food waste by monitoring portion control and replenishing dishes in a timely manner.

Wait Staff Member

Euro Luck Star Casino
11.2014 - 06.2017
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.

Education

Basic - Basic Education Course

Battor R.C Junior High School
Battor
04.2009

Senior High School - General Art

Ada Senior High Technical School
Ada-Sege
06.2013

Skills

  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Menu development
  • Staff Scheduling
  • Shift Management
  • Passion for customer satisfaction
  • Conflict resolution techniques
  • Reservation handling
  • Promotions planning
  • Order delivery practices
  • Safe Food Handling
  • Staff Supervision
  • Money Handling
  • Critical Thinking
  • Recruitment and hiring
  • Investigating Complaints
  • POS Terminal Operation
  • Relationship Building
  • Conflict Resolution
  • Employee Supervision
  • Problem-Solving
  • Recipes and menu planning
  • Point of Sale (POS) system operation

Timeline

Restaurant Manager

N 17 Restaurant
06.2023 - Current

Hotel Receptionist

Ike's Cultural Village
03.2021 - 06.2023

Buffet Attendant

Euro Luck Star Casino
08.2017 - 06.2018

Wait Staff Member

Euro Luck Star Casino
11.2014 - 06.2017

Basic - Basic Education Course

Battor R.C Junior High School

Senior High School - General Art

Ada Senior High Technical School

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Judith Kumi