Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Judith Jacobson

A Project Management Professional
Accra

Summary

Results-driven project manager with an innate attention to detail, a self-motivated approach, and a robust background in human resources, product ownership, operations, and multitasking across multiple projects. With a proven track record of leading cross-functional teams, I thrive in dynamic environments where juggling various projects simultaneously is the norm. My comprehensive skill set allows me to effectively articulate product vision, prioritise tasks, and ensure efficient project execution. I'm dedicated to achieving excellence and exceeding organizational goals.

Overview

7
7
years of professional experience

Work History

IT Project Manager

FirstBank Ghana
01.2024 - Current
  • Managing an Agile Scrum team, tracking progress, removing roadblocks, and driving team performance to deliver on time and within scope
  • Spearheaded the automation of a non-cash overdraft process, streamlining operations, and reducing manual intervention, which led to an improvement in operational efficiency and reduced errors
  • Led the successful implementation of a new account opening platform, as well as two additional initiatives, enhancing efficiency for Customer Service Officers and significantly improving turn around time
  • Managed the automation of a system for the collection and processing of transactions on behalf of financial institution clients, optimising the bank's service offerings and increasing client satisfaction
  • Managed key stakeholder relationships to ensure seamless integration between the bank and a major clients, aligning business and technical requirements, which resulted in improved service delivery and cost savings
  • Oversee comprehensive documentation and reporting processes, ensuring all project phases were properly recorded, communicated, and compliant with internal and external standards

Corporate Project Manager

The AKOFIS Group
01.2022 - 12.2023
  • Led a cross-functional team to develop an efficient web and mobile revenue collection platform, driving enhanced efficiency for the local government
  • Initiated and successfully executed a nationwide addressing system project, serving as Scrum Master, ensuring on-time deliverables, overseeing project inception, and managing various operational tasks, including coordination and training
  • Managed the end-to-end development of a multi-faceted technology platform for a gaming company, encompassing web, mobile, and USSD components
  • Collaborated closely with engineers to define product features and requirements, ensuring alignment with user specifications and experiences
  • Led a team to achieve ISO 270012013 certification for Omni Strategies, promoting awareness of information security objectives and ensuring compliance throughout the organisation
  • Oversaw the development of a user-friendly web and mobile software platform for an insurance company, simplifying the purchasing process for various products
  • Pioneered the development of an innovative fintech platform, revitalising the stagnant local fintech sector
  • Collaborated with engineering teams to define product features and requirements, ensuring the delivery of user-centric experiences for all internal products
  • Acted as the pivotal link between the business team and all company departments, overseeing product development through launch
  • Proficiently facilitated various scrum events, including sprint planning, reviews, retrospectives, and stand-ups, fostering seamless project execution for all teams including hybrid and remote teams
  • Prepared weekly status report on all projects to management

Business Analyst

The AKOFIS Group
01.2021 - 12.2021
  • Held dual roles as a Product Owner and Scrum Master, leading the development of complex software solutions
  • Worked closely with stakeholders to define product visions, user stories, and acceptance criteria
  • Successfully delivered three software releases, meeting project deadlines and exceeding customer expectations
  • Instituted an Agile workflow using ClickUp, enhancing process efficiency and team productivity
  • Facilitated scrum ceremonies, including sprint planning, daily stand-ups, and sprint reviews, and ensuring team adherence to Agile principles
  • Collaborated with the QA team to conduct comprehensive testing, guaranteeing product quality and reliability
  • Managed ten remote teams using tools such as Clickup, SharePoint, and OneDrive
  • Helped prevent impediments and any distractions that could hinder the timely and efficiency the engineering team's development
  • Prepared weekly project status report for management

Operations & Human Resource Executive

02.2019 - 12.2020
  • Proactively monitored daily operations, swiftly addressing emerging issues to maintain seamless business processes
  • Effectively pursued leads and skillfully navigated a sales approach, resulting in successful client acquisitions and revenue generation
  • Demonstrated strong financial acumen by proficiently managing departmental budgets, optimizing resource allocation, and ensuring cost-efficiency
  • Precision orchestrated administrative functions, maintaining streamlined and organised operations for the company
  • Prioritised staff welfare by efficiently managing payroll adjustments, ensuring timely and accurate compensation
  • Implemented policies and processes to address staff needs, fostering a positive work environment

Education

Project Management Professional -

Project Management Institute
USA
11.2022

Scrum Certification -

Akaditi Ghana Ltd
Accra, Ghana
01.2019

Bsc - Accounting

University of Professional Studies Accra
Accra, Ghana
05.2016

Skills

  • Stakeholder engagement
  • Scrum
  • Critical thinking
  • Microsoft Suite
  • Agile methodologies
  • Software development life cycle
  • Cross-functional collaboration
  • Team leadership

Websites

Timeline

IT Project Manager

FirstBank Ghana
01.2024 - Current

Corporate Project Manager

The AKOFIS Group
01.2022 - 12.2023

Business Analyst

The AKOFIS Group
01.2021 - 12.2021

Operations & Human Resource Executive

02.2019 - 12.2020

Project Management Professional -

Project Management Institute

Scrum Certification -

Akaditi Ghana Ltd

Bsc - Accounting

University of Professional Studies Accra

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Judith JacobsonA Project Management Professional