Judith Jacobson
A Project Management Professional
Accra
Summary
Results-driven project manager with an innate attention to detail, a self-motivated approach, and a robust background in human resources, product ownership, operations, and multitasking across multiple projects. With a proven track record of leading cross-functional teams, I thrive in dynamic environments where juggling various projects simultaneously is the norm. My comprehensive skill set allows me to effectively articulate product vision, prioritise tasks, and ensure efficient project execution. I'm dedicated to achieving excellence and exceeding organizational goals.
Overview
7
7
years of professional experience
Work History
IT Project Manager
FirstBank Ghana
01.2024 - Current
- Managing an Agile Scrum team, tracking progress, removing roadblocks, and driving team performance to deliver on time and within scope
- Spearheaded the automation of a non-cash overdraft process, streamlining operations, and reducing manual intervention, which led to an improvement in operational efficiency and reduced errors
- Led the successful implementation of a new account opening platform, as well as two additional initiatives, enhancing efficiency for Customer Service Officers and significantly improving turn around time
- Managed the automation of a system for the collection and processing of transactions on behalf of financial institution clients, optimising the bank's service offerings and increasing client satisfaction
- Managed key stakeholder relationships to ensure seamless integration between the bank and a major clients, aligning business and technical requirements, which resulted in improved service delivery and cost savings
- Oversee comprehensive documentation and reporting processes, ensuring all project phases were properly recorded, communicated, and compliant with internal and external standards
Corporate Project Manager
The AKOFIS Group
01.2022 - 12.2023
- Led a cross-functional team to develop an efficient web and mobile revenue collection platform, driving enhanced efficiency for the local government
- Initiated and successfully executed a nationwide addressing system project, serving as Scrum Master, ensuring on-time deliverables, overseeing project inception, and managing various operational tasks, including coordination and training
- Managed the end-to-end development of a multi-faceted technology platform for a gaming company, encompassing web, mobile, and USSD components
- Collaborated closely with engineers to define product features and requirements, ensuring alignment with user specifications and experiences
- Led a team to achieve ISO 270012013 certification for Omni Strategies, promoting awareness of information security objectives and ensuring compliance throughout the organisation
- Oversaw the development of a user-friendly web and mobile software platform for an insurance company, simplifying the purchasing process for various products
- Pioneered the development of an innovative fintech platform, revitalising the stagnant local fintech sector
- Collaborated with engineering teams to define product features and requirements, ensuring the delivery of user-centric experiences for all internal products
- Acted as the pivotal link between the business team and all company departments, overseeing product development through launch
- Proficiently facilitated various scrum events, including sprint planning, reviews, retrospectives, and stand-ups, fostering seamless project execution for all teams including hybrid and remote teams
- Prepared weekly status report on all projects to management
Business Analyst
The AKOFIS Group
01.2021 - 12.2021
- Held dual roles as a Product Owner and Scrum Master, leading the development of complex software solutions
- Worked closely with stakeholders to define product visions, user stories, and acceptance criteria
- Successfully delivered three software releases, meeting project deadlines and exceeding customer expectations
- Instituted an Agile workflow using ClickUp, enhancing process efficiency and team productivity
- Facilitated scrum ceremonies, including sprint planning, daily stand-ups, and sprint reviews, and ensuring team adherence to Agile principles
- Collaborated with the QA team to conduct comprehensive testing, guaranteeing product quality and reliability
- Managed ten remote teams using tools such as Clickup, SharePoint, and OneDrive
- Helped prevent impediments and any distractions that could hinder the timely and efficiency the engineering team's development
- Prepared weekly project status report for management
Operations & Human Resource Executive
02.2019 - 12.2020
- Proactively monitored daily operations, swiftly addressing emerging issues to maintain seamless business processes
- Effectively pursued leads and skillfully navigated a sales approach, resulting in successful client acquisitions and revenue generation
- Demonstrated strong financial acumen by proficiently managing departmental budgets, optimizing resource allocation, and ensuring cost-efficiency
- Precision orchestrated administrative functions, maintaining streamlined and organised operations for the company
- Prioritised staff welfare by efficiently managing payroll adjustments, ensuring timely and accurate compensation
- Implemented policies and processes to address staff needs, fostering a positive work environment
Education
Project Management Professional -
Project Management Institute
USA11.2022
Scrum Certification -
Akaditi Ghana Ltd
Accra, Ghana01.2019
Bsc - Accounting
University of Professional Studies Accra
Accra, Ghana05.2016
Skills
- Stakeholder engagement
- Scrum
- Critical thinking
- Microsoft Suite
- Agile methodologies
- Software development life cycle
- Cross-functional collaboration
- Team leadership
Timeline
IT Project Manager
FirstBank Ghana
01.2024 - Current
Corporate Project Manager
The AKOFIS Group
01.2022 - 12.2023
Business Analyst
The AKOFIS Group
01.2021 - 12.2021
Operations & Human Resource Executive
02.2019 - 12.2020
Project Management Professional -
Project Management Institute
Scrum Certification -
Akaditi Ghana Ltd
Bsc - Accounting
University of Professional Studies Accra
Similar Profiles
Joana Afriyie DarkwahJoana Afriyie Darkwah
Retail Relationship Manager at FirstBank GhanaRetail Relationship Manager at FirstBank Ghana
CONAN DOYLE ADOBOECONAN DOYLE ADOBOE
Commercial Banking Group - Relationship Manager at FirstBank GhanaCommercial Banking Group - Relationship Manager at FirstBank Ghana
FRANK ADOTEY ADDOFRANK ADOTEY ADDO
Country Head, Commercial at FirstBank GhanaCountry Head, Commercial at FirstBank Ghana
Marie-Antoinette ClelandMarie-Antoinette Cleland
TRADE SERVICES AND PAYMENTS DEPT. at GCB BANK PLC.TRADE SERVICES AND PAYMENTS DEPT. at GCB BANK PLC.
David AfolayanDavid Afolayan
Professional Photographer at David AfolayanProfessional Photographer at David Afolayan