Judith BOAKYE-BOATENG

Ensured effective customer service delivery and met Service Level Agreements (SLAs) with Business Lines through:

• Outbound cheque scheduling for timely clearing.
• Processing returned cheques efficiently.
• Preparation of accurate transaction vouchers.
• Issuing bank cheques, banker's payments, and applying due commissions.
• Handling customer standing orders:

- ACH transfers (internal, interbank, SWIFT)
- Salary processing

• Dormant account reactivation.
• Posting departmental and branch expense entries.
• Reconciling internal accounts:
  - Identified and addressed lapses in suspense accounts (USD, EUR, GBP, GHS).
  - Resolved outstanding and misrouted items.
• Reconciled foreign currency collection cheques.

• Updated customer details in the Bank’s software, among other administrative activities
• Worked in various departments to gain hands-on experience.
• Worked under the supervision of senior employers to help plan and direct the organization's work.

• Front Desk Responsibilities, including taking minutes on staff meetings
• Assistant Administrative duties, including customer service, product sales, financial research, restock of stationery

• Conducted reconciliation of loan disbursement for the Accounts department
• Prepared cheques for Claimants
• Located archived documents for information verification
• Assisted in developing strategic mediums to sell insurance policies to clients with the Marketing Office.
• Sorted and organized files, spreadsheets, and reports.