Judith Aku Masope-Crabbe
Accra
Summary
I am hardworking, ambitious, and versatile individual who has gained vast experience working with various national and multi-national organisations and is currently seeking to work with a reputable institution that is dynamic, flexible, and would want to see herself at a top position within the next 5-10 years.
Overview
21
21
years of professional experience
Work History
Co-Director
iGwet Teleco Solutions Limited (iTSL)
01.2013 - Current
- Lead the Business development team gained contracts with organisations such as CFAO Plc, One Ocean Express, MasterCard Foundation, Nestle CWA, Bayport Savings and Loans, and Zoomlion Ghana Limited.
- Making sure iGwet is adequately yet efficiently staffed at all times through well planned recruitment, layoffs, and performance appraisals.
- Developing marketing policies and strategies to cater for medium and long term business development needs of the organisation.
- Submitting quarterly marketing reports to the management team to enable informed decision making.
- Served as the Secretary to the management board
Teaching Assistant (Marketing & Entrepreneurship Dept.)
University of Ghana Business School (UGBS)
08.2019 - 04.2020
- Assisted in lecturing courses in Entrepreneurship and Business Management.
- Assisting in conducting research and writing research papers.
- Helping students gain grounds in developing interest and gaining grounds in entrepreneurship. This included hosting seminars and conferences.
- Answering to students enquiries in the absence of the lecturer.
Intern Lecturer
J-Prompt Services
01.2015 - 06.2015
- Taught Marketing Management for Institute of Professional and Executive Development (IPED) Levels 4 and 5 students.
- Assist students in diverse ways in order for them to understand and pass their courses
- Conducting Research
- Marking Scripts and Invigilating
Team Leader / Head, Communication Strategy Team
e.Services Africa Limited
05.2012 - 01.2013
- I Managed and supported team members to meet company targets
- Writing daily, weekly and monthly reports to help take constructive management decisions
- Acting as the Shift Supervisor/Manager in their absence
- Reviewed & developed a communication strategy for the company
Customer Service Executive
e.Services Africa Limited
09.2009 - 05.2012
- Handling enquiries and complaints of customers (Tigo, ECG, and NHIS) via phone
- Providing superior customer service
Customer Service Officer (Training)
Advans Savings & Loans
01.2011 - 03.2011
- General banking knowledge
- Serving as a representative between trainees and management
Teaching Assistant (National Service Person)
Cape Coast Technical University
11.2007 - 08.2008
- Assisting lecturers in:
- Teaching
- Conducting Academic Research
- Marking Scripts
- Invigilating Examinations
Public Relations Officer
Professional Marketers Students, Ghana
01.2005 - 01.2006
- Serving as a liaison between the organization and the students
Internship
Enterprise Insurance Group
10.2005 - 11.2005
- Handling customers enquires and complaints whiles undertaking roles in Business Development
Education
MPhil - Marketing
University of Ghana
Accra, Ghana07-2019
Bachelor in Business Administration (BBA) - Marketing
Methodist University College
Accra, Ghana05.2011
Higher National Diploma (H.N.D) - Marketing
Cape Coast Polytechnic
Cape Coast, Ghana05.2007
Skills
- Customer relations
- Stakeholder engagement
- Recruitment and hiring
- Operations management
- Employee relations
- Strategic planning
- Business development
- Business administration
- Problem-solving
- Employee Training and development
- Interpersonal communication
- MS office
Timeline
Teaching Assistant (Marketing & Entrepreneurship Dept.)
University of Ghana Business School (UGBS)
08.2019 - 04.2020
Intern Lecturer
J-Prompt Services
01.2015 - 06.2015
Co-Director
iGwet Teleco Solutions Limited (iTSL)
01.2013 - Current
Team Leader / Head, Communication Strategy Team
e.Services Africa Limited
05.2012 - 01.2013
Customer Service Officer (Training)
Advans Savings & Loans
01.2011 - 03.2011
Customer Service Executive
e.Services Africa Limited
09.2009 - 05.2012
Teaching Assistant (National Service Person)
Cape Coast Technical University
11.2007 - 08.2008
Internship
Enterprise Insurance Group
10.2005 - 11.2005
Public Relations Officer
Professional Marketers Students, Ghana
01.2005 - 01.2006
MPhil - Marketing
University of Ghana
Bachelor in Business Administration (BBA) - Marketing
Methodist University College
Higher National Diploma (H.N.D) - Marketing
Cape Coast Polytechnic
References
- Kobby, Mensah, Professor, a.kobbymensah@gmail.com, 233 26 362 6028, University of Ghana Business School, Marketing and Entrepreneurship Department
- Derrick, Gyamfi, Senior Lecturer, Derick.gyamfi@cctu.edu.gh, 233 24 687 5866, Cape Coast Technical University, Marketing Department
Interests
Meeting and knowing people, Reading, Singing, Problem Solving
Research(s)
- Integrated Marketing Communications in the Banking Industry; Challenges and Solutions. A Case Study of Barclays Bank Ghana Limited
- The Changing Phase of Customer Care in the Telecommunication Industry: A Case Study of Millicom Ghana Limited (TIGO).
- Choice as a Constraint to Decision Efficiency: The Social Media Perspective
Trainings and Other Achievements
- Mindset Consult (An organisation into human development in respect to general human resources)
- Top 30 Finalist - “The Challenge Season 5”
- Customer Service in a Contact Centre Environment
- Best Customer Service Executive for the months of February, May, July and August 2010.
- Training on Marketing Promotions & Microsoft office suite
- A Sales training at Enterprise Insurance Group
- Guest Lecturer - Lancaster University, Ghana
- Panalist, 2025 Career Fair - Lancaster University, Ghana
Hobbies
I enjoy reading and writing. Also like interacting with others on various levels.