Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
References
Affiliations
Timeline
Generic

Jude Aryertey Atter

Summary

A highly skilled and motivated business development professional in Information Technology. My knowledge and expertise in software development, data analysis, and end-user support enable me to put the needs of customers first and maximize revenue for almost any business.

Overview

3
3
years of professional experience

Work History

Support Engineer Intern

OSTEC IT
Labone, Ghana
06.2023 - 12.2023
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Implemented security measures to protect organizational data from unauthorized access.
  • Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
  • Used remote login tools to assist clients with technical and product questions.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Oversaw daily performance of computer systems.
  • Provided technical support to end-users on a variety of computer software and hardware issues.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
  • Configured routers and switches according to organizational specifications.
  • Performed troubleshooting to diagnose and resolve complex technical problems.
  • Implemented security measures such as firewalls, encryption technologies and access control lists to protect data from unauthorized access.
  • Managed employee access, security roles and permissions.

End-user Support

Jucrisat Ghana Limited
Accra, Odorkor
09.2021 - 04.2023
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Oversaw daily performance of computer systems.
  • Provided technical support to end-users on a variety of computer software and hardware issues.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
  • Managed employee access, security roles and permissions.

Enterprise and End User Support

GCB Bank limited
GCB Tower, Circle
11.2021 - 08.2022
  • End Of Day process
  • Installation, preparation and encryption of computers for various departments

Desk Clerk

Jucrisat Ghana limited
Accra, Odorkor
08.2020 - 01.2021
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Scheduled meetings and coordinated materials to be distributed to attendees.
  • Ensured that all safety protocols were followed at the front desk area.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.

Education

BSC. Information Technology -

Ghana Telecom University College
01.2022

Coursera
01.2022

Udemy
01.2021

Skills

  • Excel
  • Microsoft 365 administration
  • Fortinet Firewall Administration
  • Management
  • SQL
  • Programming
  • Hardware and Software Installation
  • Interpersonal and communication skills
  • Presentation skills
  • Customer service
  • Remote Assistance
  • Troubleshooting and Diagnostics
  • Technical Analysis
  • Application Support

Personal Information

Nationality: Ghanaian

Languages

  • English language, both written and oral
  • Twi, just oral

References

  • Mr. Joel Kwame Ofosu, Chief Technology Officer (CTO), Standard Chartered Bank, SOLV, 0244401041, joelkwameofosu@gmail.com
  • Mr. Joseph Essel Moses, Software Engineer, GCB Bank PLC, 0543397009, jemoses@gcb.com.gh
  • Ing. Philip Kouro, Electrical/Electronic Engineering, PowaSystems Engineering Ltd, 0244314300, philipkouro@gmail.com

Affiliations

  • Member of The Institute of ICT Professionals, Ghana (IIPGH)

Timeline

Support Engineer Intern

OSTEC IT
06.2023 - 12.2023

Enterprise and End User Support

GCB Bank limited
11.2021 - 08.2022

End-user Support

Jucrisat Ghana Limited
09.2021 - 04.2023

Desk Clerk

Jucrisat Ghana limited
08.2020 - 01.2021

BSC. Information Technology -

Ghana Telecom University College

Coursera

Udemy

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Jude Aryertey Atter