Orison Aflu

• Oversee daily operations of IT systems, encompassing data centres, servers, networks, and user endpoints.

• Ensure high availability and performance of mission-critical applications (e.g., claims processing, mobile renewal systems).

• Manage the IT support/helpdesk team to provide Tier 1–3 technical support to staff.

• Establish service level agreements (SLAs), and ensure prompt issue resolution.

Resolution across all regions and districts.

• Enhance integration efforts with national platforms (e.g., Ghana Card, BMAS)

• Enforce IT policies, SOPs, and cybersecurity protocols across the

organization.

• Ensure compliance with data protection regulations (e.g., Ghana

Data Protection Act).

• Collaborate with internal audit and compliance units for ICT-related

reviews.

• Manage contracts and relationships with IT service providers, ISPs,

and hardware vendors.

• Evaluate and recommend third-party services for infrastructure

support or upgrades.

• Championed resolution of BMS issues through effective collaboration with vendors and internal teams.
• Ensured thorough testing of necessary changes in BMS prior to implementation.
• Confirmed successful implementation and functionality of changes in production environment.
• Supervised deployment of authentication devices, ensuring operational readiness.
• Collaborated with MIS officers to verify functionality of deployed authentication devices.
• Led development of BMS technical manual and conducted regular updates.
• Executed additional duties as assigned by management.

• Enforce formal procedures for analyzing BMS platform usage and identifying training needs of new and existing users.

• Facilitated issuance of user login details and provided training on security procedures.

• Organise training of users on the use of implemented BMS platform.

• Communicated BMS platform updates to users in collaboration with ICT solution providers and Information Systems managers.

• Liaised with ICT solution providers to ensure effective dissemination of application-related information.
• Coordinated with Information Systems managers to address user concerns regarding application impacts of BMS updates.

• Formulate customer care philosophy that guarantees satisfaction of ICT/BMS users

• Collaborate with Helpdesk team and ICT Helpdesk Coordinator to evaluate application availability and performance using diverse statistical and reporting techniques.