Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joyna Acquah Amaniampong

Joyna Acquah Amaniampong

Accra

Summary

Enthusiastic individual eager to contribute to team success through hard work,attention to detail, and excellent organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team work. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Receptionist

Mr. Evans
11.2022 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Organized, maintained and updated information in computer databases.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and company.
  • Greeted visitors and provided them with assistance.

Restaurant Waiter

Madam Esther
Accra
06.2021 - 11.2022
  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted guests with making food and beverage selections.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Resolved customer complaints in a polite manner according to company policy.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.

Receptionist

Dr. Nkrumah
12.2019 - 12.2020
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Organized, maintained and updated information in computer databases.
  • Scheduled office meetings and client appointments for staff teams.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.
  • Prepared welcome packages for new hires containing relevant paperwork and other important details.

Education

Associate of Applied Science - Clinical Laboratory Science

Accra Technical University
Accra
05-2024

Diploma In Health - Medical Laboratory Technology

Royal Ann College of Health
Kumasi
12.2022

Bachelor Of Applied Arts - Fashion And Fabric Consultation

Kumasi Technical University
Kumasi
11.2019

High School Diploma -

Adventist Senior High
Kumasi
06-2017

Skills

  • Customer and Client Relations
  • Telephone Skills
  • Documentation and Reporting
  • Greeting and Seating Clients
  • Organization Skills
  • Time Management
  • Data Inputting
  • Technical Support
  • Travel Coordination
  • Travel Planning
  • Administrative Support

Languages

English
Proficient
C2

Timeline

Receptionist

Mr. Evans
11.2022 - 12.2023

Restaurant Waiter

Madam Esther
06.2021 - 11.2022

Receptionist

Dr. Nkrumah
12.2019 - 12.2020

Associate of Applied Science - Clinical Laboratory Science

Accra Technical University

Diploma In Health - Medical Laboratory Technology

Royal Ann College of Health

Bachelor Of Applied Arts - Fashion And Fabric Consultation

Kumasi Technical University

High School Diploma -

Adventist Senior High

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Joyna Acquah Amaniampong