JOYCELYN DZIFA SENAYA KUWORNU

Answered multi-line phone system approximately 30 incoming calls, routing calls, delivering messages to staff and greeting visitors.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently(, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.