Summary
Overview
Work History
Education
Skills
References
Timeline
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Joycelyn Ahonam Attipoe

Joycelyn Ahonam Attipoe

Accra

Summary

Dynamic professional with extensive customer service experience. Proven track record of enhancing guest satisfaction through effective communication and problem resolution. Expertise in front desk operations and team collaboration, consistently delivering exceptional service and fostering positive client relationships. Fluent in English, Twi, and Ga, with a strong commitment to achieving organizational goals.

Overview

6
6
years of professional experience

Work History

Front Office Executive

D'avenue boutique hotel
Accra
12.2024 - Current
  • Established a welcoming environment by greeting and assisting visitors.
  • Managed phone inquiries, directing calls to relevant departments.
  • Resolved customer complaints efficiently to ensure complete satisfaction.
  • Handled email correspondence from customers promptly.
  • Checked guests in and out of hotel efficiently.
  • Processed payments accurately and securely.

Event Usher/Event Hostess

House of mara events
Accra
12.2020 - 05.2025
  • Ushered guests at events to ensure smooth entry and seating arrangements.
  • Collaborated with team members to ensure successful setup and breakdown of events.
  • Attended to guest inquiries and provided timely assistance.
  • Responded to guest queries and resolved complaints effectively.

Intern

D'avenue boutique hotel
Accra
03.2024 - 07.2024
  • Supported front desk operations through collaboration with staff.
  • Trained by housekeeping department to execute cleaning and maintenance tasks.
  • Assisted food and beverage team in meal preparation and service to guests.

National service personel

Accra technical university ,Cafeteria
Accra
11.2022 - 10.2023
  • Facilitated production of food for guests and students.
  • Sold and served meals to guests efficiently.
  • Resolved guest queries and complaints promptly.

Intern

Alisa hotel,conference and banqueting department
north ridge
08.2022 - 11.2022
  • Prepared conference rooms for prospective guests to ensure readiness.
  • Attended to guests' needs in conference rooms, providing exceptional service.
  • Served food and beverages to enhance conferencing experience.
  • Assisted in maintaining organized conference rooms for optimal functionality.

Product Promoter

Kasapreko company limited
Spintex
02.2019 - 12.2021
  • Conducted product demonstrations and tastings to engage customers effectively.
  • Educated consumers on brand features and product benefits, enhancing understanding.
  • Assisted in organizing promotional events and activities for successful product launches.
  • Provided feedback on customer preferences, refining marketing strategies.

Education

Bachelor of Arts - Hospitality Management

Accra Technical University
Accra,Ghana
03-2025

Hotel Catering And Institutional Management

Accra Technical University
Accra,Ghana
02-2023

General Arts

Methodist Girls Senior High School
Akuapem Mamfe
05-2016

Skills

  • Customer service
  • Event coordination
  • Front desk operations
  • Communication skills
  • Client relationship management
  • Adaptability to new environments
  • Team collaboration
  • Fluency in English, Twi, and Ga

References

References available upon request.

Timeline

Front Office Executive

D'avenue boutique hotel
12.2024 - Current

Intern

D'avenue boutique hotel
03.2024 - 07.2024

National service personel

Accra technical university ,Cafeteria
11.2022 - 10.2023

Intern

Alisa hotel,conference and banqueting department
08.2022 - 11.2022

Event Usher/Event Hostess

House of mara events
12.2020 - 05.2025

Product Promoter

Kasapreko company limited
02.2019 - 12.2021

Bachelor of Arts - Hospitality Management

Accra Technical University

Hotel Catering And Institutional Management

Accra Technical University

General Arts

Methodist Girls Senior High School

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Joycelyn Ahonam Attipoe