Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JOYCE APEWE GURIYIRE

Accra

Summary

Dedicated and results-driven Human Resource Executive with a proven track record of strategically aligning HR initiatives with organizational goals. Seeking to leverage my extensive experience in talent acquisition, employee development, and performance management to drive overall operational efficiency and long-term growth.

Administrative professional with proven track record in managing office environments and facilitating efficient operations. Known for strong focus on team collaboration and adapting to changing needs, ensuring reliable support across various functions. Displays excellent organizational and communication skills, contributing to seamless office management.

Experienced with managing and optimizing office operations to enhance productivity. Utilizes strong organizational and communication skills to ensure smooth workflow and efficient task completion. Knowledge of team collaboration techniques and adaptability in dynamic work environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Administrative Officer

AngloGold Ashanti Malaria Control
01.2022 - Current
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Maintained inventory of office supplies and placed orders.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.

Human Resource Manager

AngloGold Ashanti (Ghana) Malaria Control
07.2017 - Current
  • Collaborated with the IT department to integrate the attendance analysis software with the company's payroll system, resulting in improved accuracy and efficiency in processing payroll for over 1000 employees.
  • Streamlined and optimized staff recruitment process resulting in a 30% reduction in time-to-fill vacancies and a 15% increase in quality of hires.
  • Conducted training needs assessments to identify skill gaps among employees, leading to the design and delivery of targeted training programs that increased employee productivity by 25%.
  • Collaborated with cross-functional teams to create and deliver customized training programs for managers on effective communication and conflict resolution, resulting in a 30% decrease in employee grievances.
  • Developed and Updated HR policies and procedures in alignment with legal regulations and industry best practices, ensuring a consistent and fair work environment.
  • Led internal audits to ensure compliance with international employment laws and regulations, resulting in 100% compliance rate and mitigating potential legal risks.

Domestic Helper

Empress Sammah's Cleaning Services
10.2020 - 12.2021
  • Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
  • Managed laundry services, including washing, drying, folding, and ironing clothing items.
  • Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
  • Maintained a clean, safe, and organized home environment for family members.
  • Provided attentive childcare with age-appropriate activities to foster growth and development.
  • Established trust with employers through reliable performance in completing daily tasks efficiently.
  • Cared for houseplants by frequently watering during owners' absence.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Assisted elderly family members with personal care needs such as bathing or dressing routines if required.
  • Maintained lawn and outdoor property for house to appear “lived-in.”
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Human Resource Officer

AngloGold Ashanti (Ghana) Malaria Control
07.2012 - 06.2017
  • Acted as a trusted advisor to management on employee relations matters, resolving conflicts and ensuring adherence to company policies while maintaining positive employee relations and retentions.
  • Implemented innovative strategies, including social media campaigns and networking events to expand the talent pool and enhance the company's employer brand.
  • Collaborated with department managers to develop comprehensive job descriptions and requirements aligned with the company's strategic objectives.

Customer Service Advisor

Mawuli Services
11.2011 - 06.2012
  • Maintained accurate and comprehensive customer records, documenting interactions, issues and resolutions in the CRM system.
  • Identified root causes of customer concerns and effectively collaborated with cross-functional teams to implement solutions, reducing recurring issues by 20%.
  • Recognized opportunities to upsell and cross-sell relevant products, contributing to a 10% increase in average transaction value and overall revenue naming me customer service personnel of the year.

National Service Personnel (Intern)

AngloGold Ashanti Ltd
09.2010 - 10.2011
  • Assisted in generating reports on HR metrics such as turnover rates and recruitment metrics.
  • Took the initiative to learn about new HR software and tools for process improvement.
  • Responded to employee inquiries about company policies and benefits.

Education

BSc. Business Administration - Human Resource Management

University College of Management Studies
05.2010

West African Senior Secondary Certificate - undefined

Mfantsiman Girls Senior High School
09.2006

No Degree - Recruitment, Hiring And On-boarding Employees

University of Minnesota
USA
01-2023

No Degree - Give And Receive Feedback

Grow With Google
Applied Digital Skills (Google)
08-2022

Skills

  • Skills: Microsoft Office (Excel, Word, PowerPoint), SMART HR System, Educos System, ICON Technologies
  • Competencies: HR Metrics and KPIs, Effective Communication, Confidentiality, Giving and Receiving Feedbacks
  • Office management
  • Scheduling and calendar management
  • Records management
  • Documentation and control
  • Human resources support
  • Scheduling appointments

Certification

  • Chartered HRM Practitioner, Institute of Human Resource Management Global (CHIRM Global) - Associate
  • Communication Effectively at Work, Giving and Receiving Feedback - Google Digital Skills (Google)
  • University of Minnesota Recruitment and Onboarding Certificate
  • Advanced Short Course on Advocacy for Reproductive Justice in Africa – Afya na Haki Institute (Uganda)
  • Human Resource Associate Professional Certificate (Ongoing) – Coursera

Timeline

Administrative Officer

AngloGold Ashanti Malaria Control
01.2022 - Current

Domestic Helper

Empress Sammah's Cleaning Services
10.2020 - 12.2021

Human Resource Manager

AngloGold Ashanti (Ghana) Malaria Control
07.2017 - Current

Human Resource Officer

AngloGold Ashanti (Ghana) Malaria Control
07.2012 - 06.2017

Customer Service Advisor

Mawuli Services
11.2011 - 06.2012

National Service Personnel (Intern)

AngloGold Ashanti Ltd
09.2010 - 10.2011

West African Senior Secondary Certificate - undefined

Mfantsiman Girls Senior High School

BSc. Business Administration - Human Resource Management

University College of Management Studies

No Degree - Recruitment, Hiring And On-boarding Employees

University of Minnesota

No Degree - Give And Receive Feedback

Grow With Google

Similar Profiles

CREATE PROFILE
JOYCE APEWE GURIYIRE