JOYCE WAMBUI
Accra
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
9
9
years of professional experience
Work History
Project Coordinator
ZaaCoal
Accra
03.2024 - 02.2025
- Participated in professional development opportunities to stay current with industry trends and technologies.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Drafted presentations outlining the current state of specific projects for review by senior managers.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed portfolio of projects to drive on-time deliverables within scope and budget.
Liaison Officer
Kenya National Chambers of Commerce
09.2023 - 01.2024
- Establish and maintain effective and positive relationships with Board members, stakeholders, clients, customers, suppliers, developments partners and government and business liaisons
- Support the Board of Directors in developing short-, medium and long-term corporate strategies to achieve the organizational vision and overall business objectives
- Ensure compliance with the Memorandum and Articles of Association and all statutory requirements of the chamber
- Cause to develop and provide high-quality products and efficient services which are valuable adding to members
- Provide support to the Board of Directors by organizing all board and sub-committee meetings, and annual and Extra Ordinary General Meetings as and when required
- Responsible for the Chamber's financial planning, forecasting, and budgeting by internationally accepted accounting and financial reporting standards
- Keep minutes of all committee, General meetings, and meetings of the Board of Directors
- Update all Chapter activities and events on Social media platforms
IEB Data Entry Intern
Independent Electoral Board of Kenya National Chamber of Commerce and Industry
03.2023 - 06.2023
- Managed financial aspects of allocated projects including budgeting, forecasting, expenditure tracking and reporting processes.
- Ensured compliance with relevant policies, procedures, standards, regulations and legislation related to projects.
- Updated project plans based on changing objectives, specifications, and staff availability.
- Coordinated communications between various stakeholders involved in the project lifecycle.
- Collaborated with community members to educate public regarding issues such as rights and responsibilities of voters
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Supported senior management in decision making activities related to ongoing projects.
- Achieved cost-savings by developing functional solutions to problems.
Member and Volunteer
Kenya Lands Commission
Bondo
09.2016 - 02.2020
- Collected, created, edited and processed spatial data to support geographic information system emergency management.
- Applied analytical modeling, three-dimensional renderings or plot creation to develop visual representations of geospatial data.
- Coded and tested GIS models and internet mapping solutions.
- Made recommendations regarding upgrades of new and revised GIS software, equipment and applications.
- Prepared training materials for presentations on GIS for users of various skill levels.
- Performed regular maintenance checks on installed systems in order to identify any potential problems or hazards.
- Created 3D models using CAD software to demonstrate proposed layouts before implementation.
Environmental Specialist Intern
County Department of Lands
Eldoret
05.2019 - 11.2019
- Researched current environmental issues impacting nearby communities in order to inform programming initiatives.
- Monitored wildlife populations through observation of behavior patterns and collection of biological samples.
- Prepared programs and presentations for fields trips and visitors encompassing audiovisual presentations, collateral materials, static exhibits and in-person demonstrations.
- Communicated effectively with team members regarding project updates or changes.
- Promoted nature issues and environmental topics by planning and executing small and large events to raise awareness and generate sponsorships.
- Gathered data on flora and fauna species including bird counts, plant inventories, and water quality monitoring.
Sales Assistant
DHL Kenya
03.2017 - 08.2019
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Participated in industry events to network with potential clients and partners.
- Created detailed reports on project sales performance metrics and presented findings to senior management.
- Reviewed competitor activities to stay ahead of industry trends and developments.
- Maintained up-to-date records of all project sales transactions in the company's database system.
- Gained market share in new sales performance through aggressive team training.
- Assisted with customer requests and answered questions to improve satisfaction.
Logistic Assistant
Kenya Red Cross
05.2016 - 08.2016
- Received invoice payments, handled deposits, and reconciled accounts
- Managed daily inventory counts to keep the system accurate
- Oversaw return and exchange processes from customer to supplier
- Maintained compliance with import and export laws to maximize delivery efficiency
- Relayed information between drivers and recipients regarding ETA and potential delays
- Verified compliance with federal, state, and local regulations regarding dispatch operations and safe driving
- Dispatched information to service providers to schedule freight movement
- Logged, processed, and followed up on merchandise authorization shipments in databases
- Determined appropriate licensing requirements and product classification for import and export shipments
- Strengthened operational efficiencies by developing organization filing systems for invoices, customer orders, and contract records
- Conducted research on logistics operations and performed literature reviews, interviews, and site visits
- Assessed proposed changes for potential impacts to the region and evaluated driver capacity and overflow
- Planned and prioritized day-to-day shipments and billing in collaboration with warehouses and sales teams
- Aided senior leadership with report generation to utilize process improvements
Education
Project Management Professional -
Cambridge Center of Excellence
01.2025
GED - Copy Writing
UDEMY ONLINE
01.2021
Bachelor of Arts - Spatial Planning And Natural Resource Management
Jaramongi Oginga Odinga University of Science And Technology
Kisumu, Kenya12.2020
Certificate in Computer Packages -
Chester's University College
Eldoret03.2016
Kenya Certificate of Secondary Education -
St Joseph's Girls High School
Kitale12.2015
Kenya Certificate of Primary Education -
Jack and Jirll Primary School
Kitale12.2012
Skills
- Timekeeping administration
- Performance evaluations
- New process integration
- Call center experience
- CRM software
- Recruit and onboard new clients
- Team management
- Tech support
- Problem-solving
- Coordinate schedules
- Active listening
Affiliations
Kenya Institute of Planners, 2024 to Date
Languages
- English
- French
- Kiswahili
References
References available upon request.
Timeline
Project Coordinator
ZaaCoal
03.2024 - 02.2025
Liaison Officer
Kenya National Chambers of Commerce
09.2023 - 01.2024
IEB Data Entry Intern
Independent Electoral Board of Kenya National Chamber of Commerce and Industry
03.2023 - 06.2023
Environmental Specialist Intern
County Department of Lands
05.2019 - 11.2019
Sales Assistant
DHL Kenya
03.2017 - 08.2019
Member and Volunteer
Kenya Lands Commission
09.2016 - 02.2020
Logistic Assistant
Kenya Red Cross
05.2016 - 08.2016
Project Management Professional -
Cambridge Center of Excellence
GED - Copy Writing
UDEMY ONLINE
Bachelor of Arts - Spatial Planning And Natural Resource Management
Jaramongi Oginga Odinga University of Science And Technology
Certificate in Computer Packages -
Chester's University College
Kenya Certificate of Secondary Education -
St Joseph's Girls High School
Kenya Certificate of Primary Education -
Jack and Jirll Primary School
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