Joyce Odei

• Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
• Assessed physical, psychological, physiologic, and cognitive status of patients.
• Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
• Reduced medication errors through meticulous charting and double-checking dosages.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
• Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
• Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
• Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
• Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
• Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
• Developed and implemented individualized patient care plans for optimal outcomes.
• Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
• Managed complex wound care, utilizing advanced techniques to promote healing and prevent infection.

•Make inbound calls and inbound consultations

•Receive inbound messages from customers via Whatsapp

•Make outbound calls to customers

•BIMA initiated proactive Whatsapp chats and BIMA engagement calls Content generation of health content on health tips, BIMA app or BIMA

health

•Provide customer education on services and health information based

on their health

coaching program

•Carry out appointment booking for teleconsultations or online to offline

services for

customers and sending of notifications to customers and partners

•Assist in the provision of basic first aid to BIMA employees when necessary

•Undertake any other task to support the BIMA Doctor service as assigned by the

Medical team leader or any mHealth Manager

• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked effectively in fast-paced environments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Passionate about learning and committed to continual improvement.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.