Summary
Overview
Work History
Education
Skills
Summary Of Qualification And Core Competences
References
Hobbies and Interests
Timeline
Generic

Joyce Hagan

Accra

Summary

Motivated Human Resource Professional with background in overseeing HR policies and procedures and the overall HR function. Practised as a Generalist in Media, Marketing and Communication Agencies. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks. Focused on remaining competitive by creating desirable culture and programs. Passionate about strengthening organizational structures that build strong institutions and encourage a healthy work environment while optimizing the organizational resources available. I love initiatives that support efficiency and growth.

Overview

22
22
years of professional experience

Work History

HR Manager

Ringier Ghana LTD
09.2015 - Current
  • Lead recruitment & selection and the onboarding process
  • Lead the performance management process
  • Handles payroll administration using Payspace
  • Responsible for employee engagement and related activities
  • Lead decision making and implementation of HR policies, procedures, programs and functions
  • Management of Employee confidential information
  • Management of Employee & labour relations
  • Support companywide strategic decisions
  • Led the development of unit level career growth paths and competency framework
  • Lead Employer branding initiatives
  • Managed employee disputes by employing conflict resolution techniques
  • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues
  • Guided leaders and employees on company policies, programs, benefits and salary administration
  • Motivated employees through special events, incentive programs, and constructive feedback
  • Led decision-making and implementation of HR policies, procedures, programs and functions
  • Implemented standardized programs and policies, driving smooth operations, employee retention and engagement
  • Supervised and mentored direct reports and developed talented HR teams

Principal HR & Administrative Officer

Strategic Communications Africa Limited (Stratcomm Africa)
10.2012 - 04.2015
  • Managed & led the overall Human Resource function
  • Led recruitment, selection and onboarding process
  • Developed & executed annual HR plans, reviewed quarterly to ensure objectives are being met
  • Participated & presented HR plans and reports at Board meetings
  • Rolled out Performance Management System
  • Conducted staff clinics
  • Identified & implemented training and development programs for employees
  • Developed & implemented HR policies, procedures and programs
  • Managed employee confidential information
  • Managing employee relations
  • Led top talent haunting and other HR initiatives
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance

Manager, Human Resource

Gama Film Company Ltd
01.2012 - 10.2012
  • Managed the overall Human Resource function
  • Rolled out Performance Management System
  • Identified & implemented staff training
  • Implemented HR policies, procedures and programs
  • Managed employee confidential information
  • Managing employee relations
  • Collated benefit schedule for Divestiture Implementation program

Head, Human Resource

TV3 Network Ltd
09.2008 - 12.2011
  • Implemented performance management systems
  • Supported the Recruitment & Selection process
  • Prepared & managed leave roaster
  • Implemented Human Resource policies
  • Coordinated staff training
  • Handled correspondence relating to HR activities
  • Organized new employee orientation
  • Coordinated and handled administrative duties regarding the collective bargaining process including taking minutes

Human Resource Officer

TV3 Network Ltd
10.2006 - 09.2008
  • Conducted training on performance management systems ahead of implementation annually
  • Ensured each department completed the appraisal process
  • Assisted in the Recruitment & Selection process
  • Prepared leave roaster
  • Assisted in implementing Human Resource policies
  • Wrote Human Resource reports and proposals
  • Managed conference room & coordinated training
  • Kept records & updated Employee files
  • Handled correspondence relating to HR activities
  • Organized new employee orientation
  • Supervised job interviews and conducted exit surveys to verify compliance with HR best practices
  • Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues
  • Coordinated new hire onboarding, completing background checks and reference checks to complete screenings
  • Coordinated employee placements and administrative details
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees

Administrative Officer

GIDS Company Ltd.
05.2005 - 04.2006
  • Handled Human Resource administrative duties
  • Handled general administrative duties
  • Office Management
  • Customer Care
  • Petty Cash management

Administrator-Volunteer

Relief for Rural Women, Ho
- 04.2005
  • Wrote report on workshops & other events
  • Handled official correspondence with government agencies & other NGOs
  • Coordinated projects and workshops
  • Handled general administrative duties
  • Monitoring and evaluation of projects

Investigator-National Service Personnel

Commission on Human Right and Administrative Justice (CHRAJ)- Ada-Foah
12.2002 - 08.2003
  • Received and documented complaints
  • Investigated reported cases
  • Public education
  • Wrote reports & handled other administrative work

Counselor

International Counselor’s Exchange Program, (ICEP)-USA
05.2002 - 08.2002
  • Counseling Children & Organizing Programs
  • Supervising children
  • Writing & Filing Camp Reports

Data Collection& Entry-Internship

Relief for Rural Women, Ho
06.2001 - 08.2001
  • Data collection on HIV/AIDS awareness and use of Female Condoms
  • Data collection on Household Income of Women
  • Data Entry for Analysis

Education

Senior Certified Professional, SHRM-SCP -

Society For Human Resource Management -SHRM
Asylum Down
07.2017

Diploma in Industrial Relations -

The Association of Business Executives And Ghana Employers Ass.
Accra, Ghana
06.2014

MBA (HRM option) -

Ghana Institute of Management & Public Administration. (GIMPA)
Accra, Ghana
12.2012

BSc. Psychology -

University of Ghana-Legon
Accra, Ghana
05.2002

Senior Secondary School Certificate - Biological Science -

Mawuli School-Ho
Ho, Ghana
09.1996

Skills

  • Performance Management
  • Employee Engagement
  • Employee Onboarding
  • Recruitment & Selection
  • Benefits Administration
  • HR Legal Compliance
  • Compensation Management
  • HR Policy Design & Implementation
  • Communication Skills

Summary Of Qualification And Core Competences

  • MBA in Human Resource Management
  • Degree in Psychology
  • Diploma in Industrial Relations
  • SHRM-SCP
  • Thirteen (13) years varied experiences in Human Resource Management
  • Adapt quickly to challenging situations and very quick to learn.
  • Proficient in computer usage.
  • Good communication and interpersonal skills.
  • Ability to work efficiently with minimum supervision.
  • Able to work as part of a team with the ability to teach and learn in the process.
  • Knowledge of the Ghanaian working environment and labour law.

References

Available on request

Hobbies and Interests

  • Traveling
  • Counseling
  • Solving Puzzles
  • Reading & Writing

Timeline

HR Manager

Ringier Ghana LTD
09.2015 - Current

Principal HR & Administrative Officer

Strategic Communications Africa Limited (Stratcomm Africa)
10.2012 - 04.2015

Manager, Human Resource

Gama Film Company Ltd
01.2012 - 10.2012

Head, Human Resource

TV3 Network Ltd
09.2008 - 12.2011

Human Resource Officer

TV3 Network Ltd
10.2006 - 09.2008

Administrative Officer

GIDS Company Ltd.
05.2005 - 04.2006

Investigator-National Service Personnel

Commission on Human Right and Administrative Justice (CHRAJ)- Ada-Foah
12.2002 - 08.2003

Counselor

International Counselor’s Exchange Program, (ICEP)-USA
05.2002 - 08.2002

Data Collection& Entry-Internship

Relief for Rural Women, Ho
06.2001 - 08.2001

Administrator-Volunteer

Relief for Rural Women, Ho
- 04.2005

Senior Certified Professional, SHRM-SCP -

Society For Human Resource Management -SHRM

Diploma in Industrial Relations -

The Association of Business Executives And Ghana Employers Ass.

MBA (HRM option) -

Ghana Institute of Management & Public Administration. (GIMPA)

BSc. Psychology -

University of Ghana-Legon

Senior Secondary School Certificate - Biological Science -

Mawuli School-Ho

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Joyce Hagan