Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
OfficeManager

Joyce Amoah

Accra

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Life Essentials (supplements Essentials For Life)
09.2019 - 10.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Business Development Executive

MTG Lubricant
02.2011 - 02.2017
  • Increased client base by identifying and pursuing new business opportunities through market research and networking.
  • Generated revenue growth by developing and executing targeted sales strategies to expand market share.
  • Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
  • Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.

Cabin Crew Member

Space World International Airline
05.2005 - 05.2006
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
  • Assisted passengers with special needs, providing personalized care and support throughout the flight.
  • Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
  • Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.
  • Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.

Education

B.SC. International Relations - International Relations

Atlantic International University
USA Ohio (Distance)

Advance Diploma - Cabin Cree

Space World International Airlines
Lagos Nigeria
04.2005

Skills

  • Product Knowledge
  • Consultative Sales
  • Data Collection
  • Scheduling
  • Call Management
  • International Sales Support
  • CRM software proficiency
  • POS systems expert
  • Sales closing
  • Escalation management
  • Brand representation
  • Retail store support
  • Office equipment proficiency
  • Spreadsheets
  • Research
  • System implementation
  • [Software] CRM system proficiency
  • Promotional support
  • Customer RMA management
  • Call center procedures
  • Customer consulting
  • Calendaring
  • Tactful and diplomatic
  • Senior leadership support
  • Positive and professional
  • Hospitality and accommodation
  • Problem-solving abilities
  • Conflict Resolution
  • Customer Education
  • Salesforce CRM
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Customer service excellence
  • Teamwork skills
  • Phone Etiquette
  • Team building
  • Customer Relationship Management
  • Information Gathering
  • Professionalism

Software

Excell, Microsoft

Languages

English
Bilingual or Proficient (C2)

Timeline

Customer Service Representative

Life Essentials (supplements Essentials For Life)
09.2019 - 10.2023

Business Development Executive

MTG Lubricant
02.2011 - 02.2017

Cabin Crew Member

Space World International Airline
05.2005 - 05.2006

B.SC. International Relations - International Relations

Atlantic International University

Advance Diploma - Cabin Cree

Space World International Airlines

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Joyce Amoah