JOY KWAME ADANU
Accra
Summary
To help accomplish the corporate/organizational goals through diligence and innovation by using acquired skills and techniques within the confines of all professional ethics and to develop and attain career objectives by climbing the corporate ladder.
Overview
12
12
years of professional experience
Work History
CASH OFFICER
First Atlantic Bank
01.2021 - Current
- Managing cash operations efficiently, ensuring compliance and security, promoting excellent customer service, contributing to cost management efforts, and driving continuous improvement in processes and procedures within the bank's cash handling operations.
Intern
Food and Drug Authority
06.2014 - 08.2014
- Conducted periodic inspection of the facilities within the organization
- Developed a numbering system for file storage to keep track of documents
- Undertook inspection of hotel cold store facilities in various parts of the Volta Region.
Intern
Ho Municipal Social Welfare Department
06.2013 - 08.2013
- Assisted in recording cases of domestically abused clients
- Undertook payment exercise to LEAP beneficiaries in the Ho municipality.
CUSTOMER CARE OFFICER
First Atlantic Bank
01.2018 - 01.2020
- Enhance customer satisfaction, drive sales and revenue growth, ensure compliance and risk management, foster team collaboration, and contribute to overall operational excellence within the bank
- Contributing to building strong customer relationships and promoting the bank's reputation as a trusted financial institution.
National Service Personnel
Ghana Cocoa Board Legal Services Department
09.2015 - 08.2016
- Received and dispatched documents within and outside of the organization
- Processed documents relating to the license buying companies (LBC's) and the bank guarantees for other companies providing services for Ghana Cocoa Board.
Project Coordinator
Patriots Ghana-KNUST Chapter
01.2013 - 06.2015
- Directed, organized, controlled project activities
- Negotiated partnership agreements with other Non-Governmental Organizations with common goals.
Education
BA - Sociology and Social Work
Kwame Nkrumah University of Science And Tech. (KNUST) Ghana
Kumasi, Ghana06.2015
WASSCE - Business
Mawuli Senior High School
Ho, Ghana05.2011
BECE -
Kabore School Complex
Ho, Ghana04.2007
Skills
- Excellent communication and writing skills
- Fluent in English, Ewe, and Asante Twi
- Proficient in SPSS, Microsoft Access, Excel, Word, and Powerpoint
- Cash handling expertise
- Professionalism and Ethics
- Sales and Cross-Selling
- Regulatory Compliance Knowledge
- Currency Identification
- Financial record keeping
- Banking Software Proficiency
- Customer Privacy Protection
- Cash Counting Accuracy
- Cash Drawer Management
- Numeric Competence
- Transaction Processing Speed
- Fraud detection techniques
- Willing to Learn
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Team Building Leadership
- Decision-Making
- Planning and coordination
- Relationship Building
- Relationship building and management
- Prioritizing and Planning
- Customer relationship development
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Client Relationship Management
- Analytical Thinking
- Know Your Customer
- Goal Setting
- Risk Assessment
- Professionalism
- Interpersonal Communication
- Staff Management
- Cash Flow Management
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Sales professional
- Internal Controls and Reporting Systems
- Problem-solving aptitude
- Community Networking
- Fraud prevention
- Human resources knowledge
- Word Processing
Leadership Experience
Patriots Ghana-KNUST Chapter, 09/2013, 04/2014, Project Coordinator, Directed, organized, controlled project activities. Negotiated partnership agreements with other Non-Governmental Organizations with common goals.
Seminarsandtrainingprogramsattended
- Anti- Money Laundering compliance Training, First Atlantic Bank Ltd.
- Suspicious Transaction Training. First Atlantic Bank Ltd.
- Training on Remittances and Swift transfers, First Atlantic Bank Ltd
- Customer Experience Training, First Atlantic Bank Ltd
- Training on ACH and Cheque clearing sessions.
- Developing and Implementing Operational Resilience in Banks, National Banking College.
- Information Security Training, First Atlantic Bank Ltd.
- Health and Safety Training, First Atlantic Bank Ltd.
- National Leadership Training, 2009, Chafes, University of Ghana, Legon.
Volunteer Experience
Patriot Ghana, 09/2013, to date, Provided borehole for the Yemoah Nkwanta community. Provided ICT center for Aboabogya. Donated dustbins to Ayeduase schools.
References
- Isaac Opuni Obeng-Tuffoh, Head, Branch Services, First Atlantic Bank Ltd - Ghana, +233 (0) 243 360409, iobeng-tuffoh@firstatlanticbank.com.gh
- Benjamin Sarfo-Kantanka, Regional Head, First Atlantic Bank Ltd - Ghana, +233 (0) 244644670, bsarfo-kantanka@firstatlanticbank.com.gh
- John Daniel Clottey-Sefa, Ghana Cocoa Board, Legal Services Department Director, +233 (0) 201515222
Timeline
CASH OFFICER
First Atlantic Bank
01.2021 - Current
CUSTOMER CARE OFFICER
First Atlantic Bank
01.2018 - 01.2020
National Service Personnel
Ghana Cocoa Board Legal Services Department
09.2015 - 08.2016
Intern
Food and Drug Authority
06.2014 - 08.2014
Intern
Ho Municipal Social Welfare Department
06.2013 - 08.2013
Project Coordinator
Patriots Ghana-KNUST Chapter
01.2013 - 06.2015
BA - Sociology and Social Work
Kwame Nkrumah University of Science And Tech. (KNUST) Ghana
WASSCE - Business
Mawuli Senior High School
BECE -
Kabore School Complex
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