Joy Coffie Asinyo
Accra,GHANA
Summary
Results-driven IT specialist with a solid foundation in Microsoft 365 administration and end-user support. Expertise in Active Directory, database management, and wireless networking configuration. Successful in IT vendor management and software deployment, focusing on security and fintech solutions. Focused on improving organizational efficiency through targeted end-user training.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
IT Support Specialist
Advans Ghana Savings and Loans
Accra, Greater Accra Region
01.2023 - 10.2025
- Provide remote support to users in 20 agencies across the country.
- Monitor and maintain CCTV cameras in all branches.
- Manage tickets logged by users on issues.
- Configure software used by users in their daily activities.
- Maintain a secured internet connection to the core banking system.
- Provide training to users on some solutions used by the Advans Ghana Savings and Loans.
- Configure and maintain network devices such as switches and routers for swift connectivity.
- Keep an up-to-date inventory of devices that have been given to users.
- Fix user laptops and desktops that are faulty with hardware or reinstall the operating system.
- Set up new workstations for users.
- Manage Active Directory.
- Manage WIFI access point devices.
- Implement changes related to users in the core banking system.
- 24-hour monitoring of the internet at 20 agencies.
- Prepare documentation on newly introduced solutions.
- Manage access and maintain an up-to-date file server for all branches.
- Continuous incremental backup of all branches to multiple locations, including DR sites.
- Monitor and maintain up-to-date antivirus software on user workstations.
- Sensitize users on cyber security.
- Assign Microsoft 365 licenses to users.
- Manage and maintain printers and scanners for all branches.
- Maintain programme software, improving efficiency and overall productivity.
- Perform analysis, diagnostics and resolution of complex problems for end-users by implementing corrective solutions.
- QA testing of mobile banking software for clients.
- Printer setup and configurations.
- Troubleshoot network issues at various branches.
- Conduct IT training for users and new intakes.
Network Technician
TELEBOUY ENGINEERING
Accra, Greater Accra Region
10.2022 - 12.2022
- Configure and install network devices for clients.
- Configure and install CCTV cameras.
- Train users on software for their agency. (Zoho people mainly for HR).
- Prepare up-to-date inventory of materials used to work on-site.
- Specification analysis for clients interested technologies.
National Service Personnel -IT Support
Advans Ghana Savings and Loans
Accra
09.2021 - 09.2022
- Coordinated in-house training for the implementation of a new banking system which accelerated banking operations to about 80%.
- Offered timely in-house technical support to all staff including troubleshooting desktop, printer, and network connectivity problems.
- Performed installation, configuration, upgrade roll outs, maintenance and troubleshooting of hardware and software on all work sites.
- Provided remote technical support to improve data security and recovery processes improving user feedback and experience by 80%.
- Complied with proper escalation procedures while performing work in accordance to company standardized policies and procedures.
- Provided technical support to all branch users leveraging defined processes and tools best suited for managing configuration.
- Enhanced productivity rate through consistent maintenance of windows computers and peripherals.
- Improved the overall network capabilities by 80% leveraging and implementing connectivity configurations.
- Boosted operations by maintaining program software which accelerated efficiency and overall productivity.
Machine Operator
Wilmar Africa Limited
Tema, Greater Accra Region
08.2017 - 02.2019
- Averted a possible serious accident by recognizing early signs of machine malfunction and implemented corrective solution.
- Introduced preventive maintenance initiatives which increased machine life by 75%.
- Accelerated production targets by performing routine quality checks from troubleshooting to implementing corrective solutions.
- Identified and fixed a machine flaw which had been in limbo for over 3 weeks.
- Maintained consistent production procedures by verifying end products through a systemized method.
- Devised ideas and techniques which increased production to about 90% in the third and last quarter of 2018.
Education
Higher National Diploma - Computer Science
Ho Technical University
Ho 09.2018 - 10.2021
West African Senior High Certificate Examination - General Science
Akwamuman Senior High School
Akosombo 11.2014 - 06.2017
Skills
- Microsoft 365 administration
- Hardware troubleshooting
- End-user support and training
- Active Directory management
- Anti-virus software installation
- Database administration
- Wireless networking configuration
- Software installation and upgrades
- IT vendor management
Certification
- July 2022 - Advans Innovative Roadmap Certificate - Advans Ghana Savings and Loans
- April 2022 - Ethical Hacking for Beginners - Skill Up by Simplilearn - Certificate Code: 3368422
Referees
Available upon request
Accomplishments
- January 2023 – Date - Supports 20 agencies to solve Software issues - Advans Ghana Savings and Loans
- February 2022- March 2022 - Coordinated Training for the Implementation of a New Loans Banking System - Advans Ghana Savings and Loans
- November 2019- December 2019 - Winner - Website Development - Computer Science Students Association - Ho Technical University
Freelance Jobs
- January 2022 - www.mavidel.com - Mavidel Rentals
- October 2022 - www.justiceaveorministries.org - Dr. Justice Avevor
Timeline
IT Support Specialist
Advans Ghana Savings and Loans
01.2023 - 10.2025
Network Technician
TELEBOUY ENGINEERING
10.2022 - 12.2022
National Service Personnel -IT Support
Advans Ghana Savings and Loans
09.2021 - 09.2022
Higher National Diploma - Computer Science
Ho Technical University
09.2018 - 10.2021
Machine Operator
Wilmar Africa Limited
08.2017 - 02.2019
West African Senior High Certificate Examination - General Science
Akwamuman Senior High School
11.2014 - 06.2017