Joshua Nana Kofi Kodua
Accra
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions. Hardworking and successful business development professional develops strategic plans to market products and services for Ecobank Ghana Legon Branch companies. Skilled at building and maintaining customer relationships, developing partnerships and strengthening vendor connections. Exceptional sales, service and business planning knowledge. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
Transcosmos Kft
09.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Offered advice and assistance to customers, paying attention to special needs or wants
- Recommended products to customers, thoroughly explaining details
- Answered product and service questions, suggesting other offerings to attract potential customers.
RECRUITMENT CONSULTANT
Contact Casting
Budapest
05.2019 - 09.2020
- Reviewed referral candidates and contacted qualified individuals to request applications
- Collaborated with recruitment and HR professional to achieve hiring goals
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates
- Informed applicants of duties and responsibilities, compensation and benefits
- Scheduled and conducted new employee on-boarding.
CONSULTING INTERN, Melo Diak Kft
Pecs
06.2018 - 01.2019
- Worked with team members to promote great customer service and pleasant work environment
- Assisted in routine research, investigations and special projects to support work of assigned department
- Created status reports on operational activities
- Tracked social media content and delivered results to appropriate stakeholders
- Collaborated with stakeholders in creating marketing and branding materials
- Identified needs of customers promptly and efficiently
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
- Audited company's legal documents to verify compliant policies and procedures.
BANK TELLER, Ecobank Ghana Ltd
Accra
09.2016 - 08.2017
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Educated customers on use of banking website and mobile apps
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Logged cashier's checks and other transactions to maintain accurate account records
- Audited fellow teller currency to contribute to dual-control procedures
- Counted and packaged currency and coins
- Removed mutilated currency from circulation
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
ADMINISTRATOR
Jamad Printing Press
11.2015 - 05.2016
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue
- Targeted new customers to grow geographic reach and increase revenue
- Aided colleagues, managers and customers through regular communication and assistance
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
GRAPHIC DESIGN INTERN, DDP Ghana
09.2011 - 03.2012
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow
- Promoted company's events by designing marketing materials such as posters, digital invites and brochures
- Designed graphics for websites, logos and promotions for marketing purposes
- Used Adobe Photoshop, Adobe Illustrator and Adobe InDesign to develop new images
- Assisted with design of print materials such as flyers and ads by producing basic layouts, selecting colors, and tracking down appropriate images
- Carried out day-to-day duties accurately and efficiently
- Worked with clients to gather and define requirements, establish scopes and manage project milestones
- Created various logos for products.
Education
Master of Science - Business Development and Economics
University of Pécs
Bachelor of Arts - Publishing Studies and Statistics
Kwame Nkrumah University of Science and Technology
High School Diploma -
Ofori Panin Senior High School
MSc - Business Development, Decision
Skills
- Complaint resolution
- Strategic sales knowledge
- Creative problem solving
- Technical Support
- Performance improvement
- Analytical
- Goal-oriented
- Savvy relationship-builder
- Relationship building and management
- People-oriented
- Transaction processing
- Excellent time management skills
- Positive
- Banking
- Business development
- Hungarian:
- A2
- Intermediate
- German: A2
- Elementary
- Administrative support
- Product knowledge
- Product and service sales
- Decision-Making
- Critical Thinking
- Strategic planning
- Excellent listening skills
- Critical and creative thinking
- Customer satisfaction
- Quality control
- Business development and planning
- Goals and performance
Interests
ICT, Volunteering and Community Involvement, Travelling, Sports, listening to music, meeting new people, Hanging out with friends.
Languages
Languages
Twi
First Language
English
Proficient
C2
German
Elementary
A2
Hungarian
Elementary
A2
Certification
- Decision Making Training (Havard Manage Mentor) - (2020)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Transcosmos Kft
09.2021 - 01.2022
RECRUITMENT CONSULTANT
Contact Casting
05.2019 - 09.2020
CONSULTING INTERN, Melo Diak Kft
06.2018 - 01.2019
BANK TELLER, Ecobank Ghana Ltd
09.2016 - 08.2017
ADMINISTRATOR
Jamad Printing Press
11.2015 - 05.2016
GRAPHIC DESIGN INTERN, DDP Ghana
09.2011 - 03.2012
Master of Science - Business Development and Economics
University of Pécs
Bachelor of Arts - Publishing Studies and Statistics
Kwame Nkrumah University of Science and Technology
High School Diploma -
Ofori Panin Senior High School
MSc - Business Development, Decision
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