Joshua Kwabena Foli
Greater Accra
Summary
Adept IT Technician with a proven track record at Akkakappa, Sienna Services, Isupport365 and many more , I excel in hardware and software configuration, network troubleshooting, and delivering exceptional user training. My expertise has significantly enhanced system efficiency and user satisfaction, showcasing strong problem-solving abilities and teamwork.
Overview
4
4
years of professional experience
Work History
IT Technician
Akkakappa
06.2020 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Monitored systems in operation and quickly troubleshot errors.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
Internet Cafe Attendant
InvestSpend
06.2020 - Current
- Monitored network performance, ensuring a reliable connection for all users at the cafe.
- Educated customers on proper computer usage, reducing instances of user error or damage to equipment.
- Maintained a clean and organized workspace, contributing to an inviting atmosphere for customers.
- Coordinated events hosted at the Internet Cafe, delivering memorable experiences for guests.
Education
Diploma In Information Technology - Information Technology
Meridian Pre University
Accra, Ghana08.2020
Professional Certificate In Networking And Hardwar - Networking And Hardware
Bluecrest College
Accra, Ghana06.2019
Professional Certificate In Microsoft Suit - Microsoft Suit
Learnpro
Accra Ghana 06.2015
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Network Troubleshooting
- Remote Support
- Network Maintenance
- Application installations
- Server maintenance
- User Training
- Problem-Solving
- Teamwork and Collaboration
- Microsoft Windows and Office
- Software Upgrades
- Troubleshooting Network Issues
- Hardware and Software Repair
- Computer Diagnostics
- System Maintenance
- Hardware and Software Configuration
- Device Installation
- Laptop Servicing
Timeline
IT Technician
Akkakappa
06.2020 - Current
Internet Cafe Attendant
InvestSpend
06.2020 - Current
Diploma In Information Technology - Information Technology
Meridian Pre University
Professional Certificate In Networking And Hardwar - Networking And Hardware
Bluecrest College
Professional Certificate In Microsoft Suit - Microsoft Suit
Learnpro
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