Accomplished Operations Manager with a proven track record at Fabrimetal Ghana Limited, adept in streamlining processes and enhancing efficiency. Skilled in Operations Management and Team Collaboration, I've successfully implemented quality control measures, achieving significant cost savings. Known for fostering professional growth and enhancing team productivity through effective coaching and mentoring.
Hi, I’m
Joshua Heartman Possible
Tsopoli Ningo Prampram
Summary
Overview
12
years of professional experience
Work History
Fabrimetal Ghana Limited
General Supervision
05.2018 - Current
Job overview
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Achieved cost savings by negotiating contracts with vendors and suppliers.
- Ensured compliance with industry regulations by staying current on relevant laws, codes, and best practices.
- Implemented quality control measures for consistent product output and customer satisfaction.
- Reduced downtime by maintaining equipment in proper working condition through scheduled preventive maintenance tasks.
- Facilitated interdepartmental collaboration efforts that led to streamlined workflows resulting in increased overall efficiency levels across multiple functions within the organization.
- Increased employee retention through effective communication, training, and mentoring programs.
- Led cross-functional teams to complete projects on time and within budget constraints.
- Championed employee development initiatives designed to enhance skill sets of team members leading to improved job satisfaction rates among staff.
- Managed team performance, providing regular feedback, coaching, and performance evaluations.
- Improved safety standards with regular inspections, risk assessments, and corrective actions.
- Fostered a positive work environment by promoting teamwork, open communication channels, and continuous learning opportunities for staff members.
- Collaborated with other departments to achieve company-wide objectives and goals effectively.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed staff hiring, training and supervision.
- Cultivated professional working relationships with peers and supervisors.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Implemented policies and standard operating procedures for continuous improvement.
- Kept accurate and detailed records of personnel progress and productivity.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
Jackman Power Service Limited
Field Supervisor
09.2016 - 05.2018
Job overview
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Planned and scheduled field activities according to set timelines and order of operations.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
- Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
- Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
- Implemented best practices in field operations to ensure consistency across all projects under supervision.
- Facilitated collaboration between cross-functional teams to improve project outcomes and maintain a cohesive work environment.
- Kept teams on task to complete milestones on time.
- Provided exceptional mentorship to junior staff members, fostering professional growth and development within the team.
- Increased worksite safety with detailed risk assessments and implementation of comprehensive safety measures.
Jesus Is Lord Chemical
Drugs Store Manager
01.2013 - 09.2016
Job overview
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Applied problem-solving skills to address various operational, staffing, and customer-related challenges that arose during daily operations.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying opportunities for growth.
- Cultivated strong vendor relationships to secure advantageous pricing and delivery terms on merchandise orders.
- Managed staff scheduling for optimal coverage during peak hours, resulting in improved customer service levels.
- Analyzed sales data regularly to identify underperforming products or categories requiring attention from the buying team or promotional support instore.
- Maintained accurate financial records and prepared detailed reports for upper management review.
- Oversaw pharmacy operations, ensuring adherence to state regulations and industry best practices for patient safety.
- Streamlined store operations by evaluating workflows and implementing process improvements where needed.
- Developed strong relationships with customers by addressing concerns promptly and providing exceptional service consistently.
- Enhanced customer loyalty with personalized service and informed product recommendations.
- Increased customer satisfaction by implementing efficient store management practices and maintaining a clean, organized environment.
- Ensured compliance with all company policies, as well as local, state, and federal regulations related to drugstore operations.
- Organized community outreach events such as health fairs or flu shot clinics to promote store visibility while providing valuable services to local residents.
- Established a positive work environment through effective communication, strong leadership skills, and recognizing employee achievements.
- Supervised daily store activities including cash handling procedures, merchandising updates, employee breaks, and opening/closing routines.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Supervised team of Number front desk agents and helped to resolve issues arising during shifts.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Collaborated with store manager to maintain daily operations.
- Interacted well with customers to build connections and nurture relationships.
Education
Battor Senior High School Battor North Tongu District Capital. Volta Region
High School Certificate from General Arts
University Overview
Skills
- Coaching and Mentoring
- Policy Enforcement
- Employee Development
- Troubleshooting and problem resolution
- Operations Management
- Documentation And Reporting
- Operations Planning
- Cross-Functional Communication
- Reporting oversight
- Corporate Communications
- Human Resources Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Problem-solving aptitude
Languages
English
Bilingual or Proficient (C2)
Timeline
General Supervision
Fabrimetal Ghana Limited
05.2018 - Current
Field Supervisor
Jackman Power Service Limited
09.2016 - 05.2018
Drugs Store Manager
Jesus Is Lord Chemical
01.2013 - 09.2016
Battor Senior High School
High School Certificate from General Arts
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