Joshua G K Amissah-Dinu
Summary
Dynamic Office Manager with extensive experience at AstraZeneca, excelling in budget management, compliance, auditing and people management. Proven track record in enhancing organizational efficiency and fostering strong customer relationships. Adept at data analysis and problem-solving, driving process improvements that elevate team performance and operational success.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
Work History
Office Manager/ Snr Administrator
AstraZeneca
09.2018 - 11.2025
- Managed office operations to support efficient workflow and productivity.
- Implemented administrative procedures to enhance organizational efficiency.
- Assisted in budget management, tracking expenses and resource allocation.
- Trained new staff on office protocols and administrative tasks.
- Managed procurement .
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided administrative support to management team including preparing reports and presentations.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Assisted in recruiting, onboarding and training new employees.
- Guided employees in handling difficult or complex problems.
- Managed fleet schedules and logistics for efficient vehicle utilization.
- Oversaw vehicle registration and compliance with local regulations.
- Assisted in preparing budget proposals for the purchase or lease of new vehicles based on operational requirements.
- Coordinated maintenance and repairs to ensure fleet reliability and safety.
- Prepared and maintained documentation for product registration and licensing processes.
- Reviewed regulatory submissions for compliance with local and international standards.
- Managed upkeep of regulatory electronic and hard copy filing systems and archives.
- Conducted audits to identify areas of non-compliance within company operations.
- Collaborated with departments to implement effective compliance strategies and solutions.
- Developed financial forecasts and assisted in long-term financial strategy formulation.
- Conducted budget analysis to inform resource allocation and strategic planning initiatives.
Senior Finance Officer
Swissport Ghana
Accra
09.2016 - 09.2018
- Oversaw budgeting processes and ensured alignment with corporate financial goals.
- Collaborated with cross-functional teams to enhance cost control measures across departments.
- Analyzed financial reports to identify trends and inform strategic decision-making.
- Led financial audits to ensure accuracy and integrity of financial statements.
- Managed relationships with external auditors, bankers and investors to ensure compliance with all regulations.
- Analyzed business operations, trends, costs, revenues, financial commitments and obligations to project future revenues and expenses.
- Preparation of monthly, quarterly and annual financial statements and reports for CFO review.
Branch Manager
Tema Teachers' Credit Union
Dodowa
04.2011 - 08.2016
- Managed branch operations to ensure efficient member services and compliance.
- Led team training sessions to enhance staff performance and service delivery.
- Oversaw financial transactions and maintained accurate record-keeping practices.
- Developed strategies to improve member engagement and retention initiatives.
- Coordinated community outreach programs to promote financial literacy among members.
- Reviewed loan applications and provided recommendations for approval processes.
- Implemented policies to uphold regulatory standards within branch operations.
- Facilitated regular meetings with staff to assess performance and address concerns.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Education
Masters Of Sceince - MSc Management Information Systems
Coventry University
01.2011 - 05.2013
Bachelor of Arts - Business Administration (Banking & Finance Opt)
Valley View University
Oyibi , Ghana 08.2005 - 05.2013
Skills
- Office administration
- Budget management
- Data analysis
- Compliance auditing
- Procurement management
- Customer relationship management
- Financial reporting
- Project coordination
- Process improvement
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Event coordination
- Vendor engagement
- Employee supervision
- Workforce management
- Documentation expertise
References
References available upon request.
Timeline
Office Manager/ Snr Administrator
AstraZeneca
09.2018 - 11.2025
Senior Finance Officer
Swissport Ghana
09.2016 - 09.2018
Branch Manager
Tema Teachers' Credit Union
04.2011 - 08.2016
Masters Of Sceince - MSc Management Information Systems
Coventry University
01.2011 - 05.2013
Bachelor of Arts - Business Administration (Banking & Finance Opt)
Valley View University
08.2005 - 05.2013