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Joshua Fafa Havor
Database Administrator
Central Region
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
11
11
Certifications
Work History
Head of Operations
eTranzact Ghana Limited
Accra
02.2022 - Current
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. This increased problematic customer retention by 2%.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Database Administrator
eTranzact Ghana limited
Accra
10.2021 - 01.2023
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Created and implemented database designs and data models.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Created and updated database designs and data models.
- Tested programs and databases to identify issues and make necessary modifications.
- Developed and updated databases to handle customer data.
- Worked with staff to develop and implement procedures to prevent data loss and maximize system availability. This reduced database unavailability by 5%.
- Modified databases to meet needs and goals determined during planning process.
- Set up and controlled user access levels across databases to protect important data.
- Developed scripts and processes for data integration and maintenance.
Operations Manager
eTranzact Ghana limited
Accra
01.2020 - 09.2021
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction. This increased customer acquisition by 30%
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Education - Mathematics Education
University of Cape Coast
Cape Coast, Ghana 01.2004 - 12.2008
Skills
Multitasking Abilities
Accomplishments
- Documented and resolved system challenges which led to reduction in recurring problems.
- Achieved the building of a new ussd application through effectively identifying existing challenges which resulted in 20% increment in ussd subscribers.
- Resolved product issue through consumer testing.
- Supervised team of 12 staff members.
- Created a consolidated database to improve efficiency by 10%.
- Received promotion to Head of Operations within 17 months.
- Optimized existing procedures to improve performance by 2%.
Certification
MYSQL for Database Administrators ED 3.1Training - [40hrs]
Interests
Travel
Outdoor activities
Volunteer work
Technology
Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Timeline
MYSQL for Database Administrators ED 3.1Training - [40hrs]
03-2023
Head of Operations
eTranzact Ghana Limited
02.2022 - Current
Database Administrator
eTranzact Ghana limited
10.2021 - 01.2023
Operations Manager
eTranzact Ghana limited
01.2020 - 09.2021
Project Management Professional (PMP) Training
09-2017
Foundation of Software development Training - [3 Months]
03-2013
Microsoft® Certified Solutions Associate: Windows Server 2008
04-2012
Microsoft Certified Professional
04-2012
Skills for Superior Customer Service Training
11-2011
Microsoft® Certified IT Professional: Enterprise Administrator on Windows Server 2008
10-2008
Microsoft® Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
10-2008
Microsoft® Certified IT Professional: Server Administrator on Windows Server 2008 Charter Member
09-2008
Microsoft® Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Charter Member
08-2008
Microsoft® Certified Technology Specialist: Microsoft Windows Vista, Configuration
08-2008
Bachelor of Education - Mathematics Education
University of Cape Coast
01.2004 - 12.2008
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