Summary
Overview
Work History
Education
Skills
Timeline
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Mercy Akua Wilson

Accra

Summary

Friendly Receptionist with a background in various office settings. Knowledgeable about security, service, and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration.

Overview

14
14
years of professional experience

Work History

Receptionist

Finney Hospital And Fertility Center
06.2015 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Confirmed appointments, communicated with clients, and updated client records.

Receptionist

Barnor Memorial Hospital
06.2012 - 07.2015
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.

Teaching Assistant

Ridge Church School
Accra, Greater Accra
05.2011 - 05.2012
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.

Secretary

Executive Choice
Accra, Greater Accra
01.2010 - 04.2011
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.

Education

BSc.General Nursing - Nursing

Kaaf University College
KAAF Avenue Street, Buduburam
01.2026

High School Diploma -

National Senior High School
Kumasi, Ghana
01.2010

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Office Administration
  • Clerical Support

Timeline

Receptionist

Finney Hospital And Fertility Center
06.2015 - Current

Receptionist

Barnor Memorial Hospital
06.2012 - 07.2015

Teaching Assistant

Ridge Church School
05.2011 - 05.2012

Secretary

Executive Choice
01.2010 - 04.2011

BSc.General Nursing - Nursing

Kaaf University College

High School Diploma -

National Senior High School

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Mercy Akua Wilson