Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager
Amoh Joshua

Amoh Joshua

Accra

Summary

Adept Tickets Agent from VIP Bus Station, excelling in reservation management and customer service, significantly enhanced service delivery through innovative ticketing policies. Skilled in complaint handling and process improvement, demonstrated patience and critical thinking to elevate customer satisfaction. Proven track record in streamlining boarding procedures and resolving ticketing issues efficiently.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Tickets Agent

VIP Bus Station
01.2023 - 11.2023
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Assisted with development and implementation of new ticketing policies for enhanced service delivery.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
  • Verified passenger identification and processed required travel documents for smooth boarding procedures.
  • Utilized customer service skills to resolve customer complaints and provide timely and accurate information.

Education

Bachelor Of Science And Mathematics - Teacher Education, Subject-Specific

Kibi Presbyterian College Of Education
Kibi, Ghana

Skills

  • Patience and Tolerance
  • Process Improvement
  • Reservation Management
  • Queue management
  • Ticket Sales
  • Complaint Handling
  • Critical Thinking
  • Active Listening
  • Passenger Assistance

Certification

Secondary High School

Timeline

Tickets Agent

VIP Bus Station
01.2023 - 11.2023

Bachelor Of Science And Mathematics - Teacher Education, Subject-Specific

Kibi Presbyterian College Of Education

Similar Profiles

CREATE PROFILE
Amoh Joshua