Joshua Akrofi Baako

Diligent and aspiring IT student with understanding of Java Python and C++. Completed various projects that showcase practical coding skills and problem-solving abilities. Enthusiastic about gaining real-world experience through an IT internship to enhance technical knowledge and contribute to team efforts. Known for being a reliable team player with a willingness to learn and adapt.

• Provided basic tech support to staff and community members, resolving hardware and software issues.
• Assisted in setting up and maintaining computer systems, including installing software and configuring hardware.
• Conducted training sessions on basic software use and troubleshooting, improving users' confidence and tech literacy.
• Resolved hardware and software issues, reducing downtime by 30%.
• Improved system efficiency by 25% through effective setup and maintenance of computer systems.
• Enhanced overall tech capabilities by providing tailored solutions.
• Reduced tech maintenance expenses by 15% and streamlined support request processes, cutting response time by 50%.