JOSHUA ADZANU

1. Record Management:

• Develop and implement policies and procedures for the creation, maintenance, and disposal of records.
• Classify, categorize, and index records for easy retrieval and tracking.
• Ensure compliance with legal, regulatory, and organizational requirements related to record-keeping.
• Oversee the storage, organization, and security of physical and electronic records.
• Receive and maintain accurate customer information in the form of account packs and make the same available when needed.

2. Archive Management:

• Manage the acquisition, cataloging, and preservation of historical documents, manuscripts, and other valuable records.
• Implement best practices for preserving and conserving archival materials to prevent deterioration.
• Create finding aids and indexes to assist researchers and staff in locating archival materials.
• Coordinate with external institutions or agencies for loans or donations of archival materials.

3. Digital Records Management: Ongoing project

• Overseeing the digitization of physical records and the management of born-digital records.
• Implement electronic document and records management systems (EDRMS) for efficient digital record-keeping.
• Ensure the integrity, authenticity, and security of digital records, including encryption and backup procedures.

4. Compliance and Regulations:

• Stay updated with relevant laws, regulations, and standards related to records and archives management.
• Ensure the organization's compliance with data protection laws and regulations regarding the retention and disposal of records.
• Collaborate with legal teams to respond to e-discovery requests and other legal matters related to records.

5. Training and Education:

• Provide training to staff on records management policies and procedures.
• Raise awareness about the importance of proper record-keeping and archival practices among employees.
• Develop and conduct workshops or seminars on records management best practices.

6. Disaster Recovery and Business Continuity:

• Develop and maintain a disaster recovery plan for records and archives in case of natural disasters or other emergencies.
• Ensure the implementation of backup systems and off-site storage of critical records to support business continuity efforts.

9. Continuous Improvement:

• Regularly evaluate and update records management policies and procedures to adapt to changing technology and regulations.
• Implement feedback mechanisms to enhance the quality and efficiency of records and archives management processes.

A Records and Archives Manager plays a vital role in preserving the organizational memory, ensuring regulatory compliance, and supporting informed decision-making processes within an organization.

1. Fraud Prevention and Detection:

• Develop and implement strategies to prevent digital fraud, including online banking fraud, phishing attacks, identity theft, and other cybercrimes.
• Utilize advanced technologies and analytics tools to detect and prevent fraudulent transactions in real time.
• Monitor transaction patterns and customer behaviors to identify anomalies and potential fraudulent activities.

2. Risk Assessment and Analysis:

• Conduct risk assessments related to digital banking channels and online transactions.
• Analyze data and trends to assess potential vulnerabilities and areas prone to digital fraud.
• Collaborate with IT security teams to identify and address security gaps in digital systems and platforms.

3. Incident Response and Investigation:

• Develop and maintain an incident response plan for digital fraud incidents.
• Lead investigations into suspected or reported digital fraud incidents, coordinating with internal teams, law enforcement agencies, and third-party experts when necessary.
• Collect evidence, conduct interviews, and prepare detailed reports on fraud incidents and findings.

4. Regulatory Compliance:

• Stay updated with local and international regulations and standards related to digital fraud prevention and reporting.
• Ensure the bank's compliance with anti-fraud laws and regulations, reporting suspicious activities as required by regulatory authorities.

5. Technology and Tools Management:

• Evaluate and implement advanced fraud detection and prevention tools and technologies.
• Collaborate with IT teams to enhance security features in digital banking applications and systems.
• Implement machine learning and artificial intelligence algorithms to improve fraud detection capabilities.

6. Customer Education and Awareness:

• Develop and deliver training programs to educate bank employees and customers about digital fraud risks and prevention measures.
• Create awareness campaigns to inform customers about common fraud schemes and best practices for safe online banking.

7. Collaboration and Communication:

• Collaborate with internal departments, such as IT, cybersecurity, and customer service, to ensure a unified approach to fraud prevention.
• Liaise with law enforcement agencies, regulatory bodies, and industry peers to share information about emerging fraud threats and prevention techniques.
• Prepare regular reports and updates for senior management and the board of directors regarding digital fraud trends, incidents, and mitigation efforts.

8. Continuous Improvement:

• Analyze the effectiveness of fraud prevention measures and implement continuous improvements based on lessons learned and emerging threats.
• Conduct periodic simulations and tests to assess the bank's readiness to handle digital fraud incidents and refine response procedures accordingly.

A Digital Fraud Manager plays a pivotal role in maintaining customer trust, protecting the bank's reputation, and ensuring the security of digital banking services. This involves a proactive approach, leveraging advanced technologies, and collaborating with various stakeholders to stay one step ahead of digital fraudsters.

• Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
• Ensured that all orders were accurately fulfilled in a timely manner.
• Utilized inventory management software to track stock levels and maintain accurate records.
• Planned and implemented efficient warehousing systems for incoming and outgoing goods.
• Developed strategies to optimize workflow processes in order to maximize productivity.
• Monitored staff performance, identified areas for improvement, and provided training as needed.
• Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
• Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
• Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
• Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
• Resolved customer complaints related to product quality or delivery issues.

• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Updated contact lists regularly when changes occur in employee status or contact information.
• Handled confidential documents in an organized fashion according to established protocol.

• Monitor ATMs online and alert their respective custodians to either replenish or check the internet among other solutions.
• Assist customers in activating their dormant accounts
• Supervise the dispatch riders assigned to E-Banking for their effective delivery of consignments to the various branches in an efficient manner.
• Order and restock office supplies.
• Create GHQR Codes for our merchant customers.
• Coached new employees on the administrative procedures at the card services unit.
• Liaise with the entire branches nationwide to know their card (MasterCard and Ghlink) stock levels and assist them in replenishing their stocks.

• Assisted in reviewing and analyzing potential vendors to determine the most suitable for procurement of goods and services.
• Prepared purchase orders, requisitions and other documents related to purchasing activities.
• Maintained accurate records of all purchases, invoices and payments.
• Conducted research on competitive pricing and product availability.
• Negotiated with suppliers regarding quality, price, delivery terms and payment terms.
• Coordinated with internal stakeholders to ensure timely delivery of products and services.
• Developed strategies to reduce costs while maintaining high standards of quality.
• Monitored supplier compliance with contractual requirements.
• Performed cost analysis to evaluate current suppliers' performance against market conditions.
• Managed inventory levels by monitoring usage trends and placing orders accordingly.
• Reviewed contracts for accuracy prior to signing off on them.
• Resolved any discrepancies between vendor invoices and purchase orders.
• Organized regular meetings with vendors to review service level agreements.
• Assisted with procurement of project supplies and inputs from international and local markets.
• Prepared and reviewed purchase and requisition orders, maintaining compliance with board rules.
• Assessed purchase orders, contracts and payments for goods and services for review committee.
• Developed roster of potential service providers to supply with bidding invitations and quotations.
• Liaised with contractors and suppliers, streamlining delivery of goods and services through to completion of payment.
• Recorded and documented meeting minutes for Procurement Review Committee.
• Synchronized distribution plans, technical specifications and delivery locations for tender invitations.
• Analyzed competitive prices, products and market-related information.

• Maintained and updated inventory records accurately.
• Monitored warehouse operations to ensure accuracy and efficiency.
• Developed and implemented safety policies and procedures for the warehouse team.
• Coordinated with other departments to ensure smooth flow of materials.
• Directed receiving, warehousing, distribution and maintenance services.
• Created strategies for improving operational efficiencies in the warehouse.
• Provided leadership to motivate staff members to achieve performance goals.
• Supervised loading and unloading of materials from incoming trucks.
• Performed regular inspections of equipment, facilities, and personnel safety practices.
• Identified process improvement opportunities within the warehouse environment.
• Developed plans for reorganizing storage areas as necessary based on product volume changes.
• Enforced company policies related to employee conduct in the workplace.
• Conducted training sessions for new employees on proper use of equipment and safety protocols.
• Evaluated existing processes for cost savings opportunities.
• Reviewed invoices for accuracy prior to authorizing payment processing.