Summary
Overview
Work History
Education
Skills
Personal Information
Training
Timeline
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JOSEPH KWASI MENSAH

Nsawam

Summary

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

3
3
years of professional experience

Work History

IT Support Specialist

LEOFIELD MAX ENTERPRISE
09.2024 - Current
  • Provide IT support to staff across various departments
  • Resolve hardware and software issues in a timely manner
  • Train employees on new technologies and systems
  • Administer and maintain company software systems, including internal business applications, databases, and communication tools
  • Ensure that all systems are up to date with the latest patches, updates, and security fixes to maintain optimal functionality
  • Manage access control systems and user accounts, ensuring appropriate permissions and authentication processes
  • Oversee the procurement, installation, and configuration of new software and hardware necessary for business operations
  • Maintain an inventory of all company devices (computers, phones, printers, etc.) and ensure that they are updated, repaired, or replaced as needed
  • Evaluate new software tools and technologies that could improve operational efficiency or streamline workflows
  • Set up and maintain network infrastructure, including VPNs for remote access
  • Ensure reliable internet connectivity and cybersecurity measures
  • Monitor network traffic and address vulnerabilities
  • Plan and execute system upgrades, including software updates, hardware replacements, and system migrations, to keep the IT infrastructure modern and efficient
  • Regularly review and optimize the performance of existing systems to ensure they meet the evolving needs of the company
  • Implement and monitor regular backup procedures to ensure business continuity in case of data loss or system failure
  • Develop and test disaster recovery plans to guarantee the organization can quickly recover from unforeseen events, such as system crashes or natural disasters
  • Provide training and support to staff on using new IT systems, software tools, and best practices
  • Develop user-friendly documentation and manuals to guide employees through various IT processes and solutions

Warehouse worker

HPW FRESH & DRY LTD.
11.2023 - 07.2024
  • Pack finished products or materials into boxes according to the factory’s packing specifications
  • Ensure that boxes are packed securely and efficiently to prevent damage during transportation
  • Label boxes with product details, including contents, quantity, and destination, as needed
  • Sort products by type, size, or other specifications before packing to streamline the packing process
  • Organize products in a systematic manner to facilitate easy access and efficient packing
  • Work with team members to ensure that the correct products are packed in the correct boxes
  • Stack boxes neatly on pallets or storage areas for easy transportation and storage
  • Ensure that packed boxes are arranged in a safe and stable manner to prevent accidents or damage to the products
  • Assist in the proper storage of packed boxes within the warehouse or designated area
  • Assist in loading packed boxes onto trucks or delivery vehicles for transportation
  • Help unload raw materials or products from incoming shipments, ensuring the correct handling of fragile or sensitive items
  • Maintain safety standards while loading and unloading goods to avoid injury or damage to products
  • Keep the packing area clean and organized, ensuring that there are no obstacles or hazards
  • Sweep floors, clean work surfaces, and dispose of waste materials, including packaging scraps and damaged boxes
  • Follow health and safety protocols to maintain a safe working environment
  • Check products for defects or damage before packing them into boxes
  • Ensure that only high-quality items are packed and sent for shipment
  • Report any defective or damaged products to supervisors or quality control personnel
  • Lift and carry boxes or products of varying sizes and weights, following safe lifting techniques to avoid injury
  • Use appropriate equipment (e.g., pallet jacks, forklifts) when moving heavy or large boxes
  • Ensure physical stamina and strength are maintained to handle repetitive lifting and packing tasks
  • Use tape, stretch film, or other materials to seal boxes securely, ensuring they remain intact during transit
  • Ensure that boxes are appropriately sealed to prevent items from spilling or getting damaged
  • Operate packing machinery (e.g., box sealing machines, stretch wrap machines) when required
  • Perform basic maintenance or cleaning on packing tools and equipment to ensure they remain in good working condition
  • Report any malfunctioning equipment to supervisors for repairs or replacements
  • Assist in counting or tracking inventory in the packing area to ensure accurate stock levels
  • Help maintain proper records for products being packed, ensuring that inventory management systems are up to date
  • Follow all safety protocols and wear required protective gear (e.g., gloves, safety boots) while handling materials or operating machinery
  • Ensure that boxes are packed in a way that they are not hazardous to handle or transport
  • Report any unsafe conditions or incidents to supervisors immediately
  • Work closely with other workers, supervisors, and departments to ensure efficient packing operations
  • Communicate effectively with the team to ensure that deadlines are met and that the packing process runs smoothly
  • Work towards meeting daily or weekly packing quotas and targets
  • Maintain a high level of productivity while ensuring that the quality of the packing process is not compromised

National Service Personnel

KOFORIDUA TECHNICAL UNIVERSITY
09.2022 - 09.2023
  • Provide first-level support to students, faculty, and staff on IT-related issues, including hardware, software, and network problems
  • Respond to and resolve service requests via phone, email, or in person in a timely manner
  • Troubleshoot technical issues and escalate complex problems to senior IT staff when needed
  • Assist in the daily monitoring and maintenance of university systems, including servers, networks, and software applications
  • Ensure that IT systems, such as the student portal, online learning platforms, and email systems, are up and running without interruptions
  • Perform regular checks and updates on university systems to maintain their security and performance
  • Install and configure new software applications or updates on university computers and network systems
  • Assist in software licensing management and ensure compliance with software usage policies
  • Provide assistance with the deployment of operating system updates and patches on computers and servers
  • Assist with maintaining the university's local area network (LAN) and wireless network infrastructure
  • Help diagnose and resolve network connectivity issues for students, faculty, and staff
  • Support the setup and maintenance of network devices such as routers, switches, and access points
  • Assist in the management of hardware devices, including computers, printers, projectors, and other IT-related equipment
  • Set up and configure new hardware for staff, faculty, and computer labs
  • Perform regular checks on hardware for malfunctions and assist with troubleshooting or coordinating repairs
  • Assist in the creation and management of user accounts for students, faculty, and staff in the university’s IT systems
  • Ensure that users have the appropriate permissions for accessing university resources, such as email, databases, and course materials
  • Assist in resetting passwords and providing support for account access issues
  • Support senior IT staff in the planning and implementation of IT projects, such as upgrading systems or introducing new technologies to enhance the university’s operations
  • Assist with project documentation, implementation timelines, and follow-up on project milestones
  • Help in testing new systems or software to ensure smooth deployment
  • Assist in implementing cybersecurity measures, including setting up firewalls, antivirus software, and conducting security audits
  • Help ensure the safety and security of university data by supporting backup procedures and securing sensitive information
  • Monitor the security of university networks and systems, reporting any suspicious activities to senior IT staff
  • Provide training to students, faculty, and staff on the proper use of university IT systems, including email, learning management systems (LMS), and other software tools
  • Develop and distribute user guides and tutorials to help users understand how to use various IT resources effectively
  • Conduct orientation sessions for new students or staff to introduce them to university IT services and tools
  • Maintain detailed records of IT incidents, problems, and resolutions through helpdesk software or databases
  • Document recurring issues and assist in creating a knowledge base of solutions for common IT problems
  • Prepare reports on IT support activities, including response times and resolution efficiency
  • Help with the tracking and management of the university’s IT assets, including computers, software licenses, and other hardware
  • Assist with inventory audits and ensure that IT assets are properly labeled and documented
  • Coordinate with the IT department to report lost or damaged equipment

Education

Bachelor of Science - Information and Communication Technology

UNIVERSITY OF EDUCATION WINNEBA
10.2022

Skills

  • Microsoft Suite
  • Google Drive
  • Microsoft Office
  • IT Support Specialist
  • Programming
  • Website Development
  • Cyber Security
  • Client Account Management
  • Operations Management
  • Social Media
  • Staff Training/ Development
  • Microsoft Word
  • Zoom
  • Technical troubleshooting
  • Technical support
  • Microsoft outlook
  • Software installation

Personal Information

  • Date of Birth: 11/10/96
  • Gender: Male
  • Nationality: Ghanaian

Training

Entrepreneurship and Leadership Summit, 11/07/18, Winneba, Ghana, Strategic Thinking, Leadership Skills, Networking Opportunities, Financial Literacy, Innovation and Creativity, Marketing Strategies, Resilience and Adaptability, Business Ethics and Social Responsibility, Personal Development, Actionable Insights

Timeline

IT Support Specialist

LEOFIELD MAX ENTERPRISE
09.2024 - Current

Warehouse worker

HPW FRESH & DRY LTD.
11.2023 - 07.2024

National Service Personnel

KOFORIDUA TECHNICAL UNIVERSITY
09.2022 - 09.2023

Bachelor of Science - Information and Communication Technology

UNIVERSITY OF EDUCATION WINNEBA

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