Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Aerobics
Work Availability
Quote
Timeline
CustomerServiceRepresentative
JOSEPH KWASI MENSAH

JOSEPH KWASI MENSAH

IT CONSULTANT
NSAWAM

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
10
10
years of post-secondary education
8
8
Certificates
4
4
Language

Work History

General Manager

LEOFIELD MAX MALL
NSAWAM
11.2022 - Current
  • Developed and maintained relationships with customers and suppliers through account development.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

General Manager

LEOFIELD MAX ENTERPRISE
Nsawam
11.2020 - Current
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Developed and implemented strategies to increase sales and profitability.
  • Analyzed market trends and competitor activities to create competitive advantages.

Teaching Assistant

NANA OSAE DJAN JUNIOR HIGH SCHOOL
Nsawam
09.2021 - 03.2022
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Supported classroom activities, tutoring, and reviewing work.
  • Completed daily reports on attendance and disciplinary performance.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Shared important information with students concerning upcoming assignments and tests.

Supervisor

ADDO KUMI ENTERPRISE
OBUASI
02.2016 - 12.2017
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Generated reports detailing findings and recommendations.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

National Service Person

KOFORIDUA TECHNICAL UNIVERSITY
KOFORIDUA
10.2022 - Current

Education

High School Diploma -

Holy Trinity International School
NSAWAM PAKRO
01.2009 - 06.2012

Associate of Arts -

St Martins Senior High School
NSAWAM
09.2012 - 06.2015

Bachelor of Science - INFORMATION AND COMMUNICATION TECHNOLOGY

University of Education Winneba
WINNEBA
09.2018 - 09.2022

Skills

Sales expertise

undefined

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 5 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • General Course Representative of 380 students

Software

Website Development

Certification

Bachelor of Science in Information and Communication Technology , University of Education Winneba

Interests

Taking Online Classes

Programming

Website Design and Development

Organizing Data

Blogging

Coding

Driving

Aerobics and Gymnastics

Aerobics

 

  • Taught beginner to advanced step aerobics classes while ensuring a safe and motivating environment for physical activity
  • Choreographed multiple types of step aerobics routines (inline, double step, vertical and horizontal) to maintain a fun and interesting class
  • Educated participants about various exercises, exercise safety and body alignment

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

General Manager

LEOFIELD MAX MALL
11.2022 - Current

National Service Person

KOFORIDUA TECHNICAL UNIVERSITY
10.2022 - Current

Teaching Assistant

NANA OSAE DJAN JUNIOR HIGH SCHOOL
09.2021 - 03.2022

Certificate in Ethical Hacking, Udemy

12-2020

General Manager

LEOFIELD MAX ENTERPRISE
11.2020 - Current

Certificate of Merit , University of Education Winneba

05-2019

Certificate of Participation, Entrepreneurship & Leadership Summit

11-2018

Bachelor of Science in Information and Communication Technology , University of Education Winneba

10-2018

Bachelor of Science - INFORMATION AND COMMUNICATION TECHNOLOGY

University of Education Winneba
09.2018 - 09.2022

General Course Representative, University of Education Winneba

02-2018

Supervisor

ADDO KUMI ENTERPRISE
02.2016 - 12.2017

West African Senior School Certificate Examination , St. Martins Senior High School

06-2015

Certificate of Participation, Eastern Regional Cadet Corps Southern Sector Inter Schools Hiking Competition

03-2013

Associate of Arts -

St Martins Senior High School
09.2012 - 06.2015

Basic Education Certificate Examination , Holy Trinity International School

06-2012

High School Diploma -

Holy Trinity International School
01.2009 - 06.2012
JOSEPH KWASI MENSAHIT CONSULTANT